Customer Experience Director

remote click jobs; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

reputed company is seeking a seasoned CX Director to serve as a strategic advisor and hands-on program leader. You will shape, execute, and scale the CX program for a Fortune 500 client, leading a multidisciplinary team and partnering with senior stakeholders to turn customer insights into measurable business outcomes.

You will design CX frameworks, measurement systems, and operating models while driving improvements in CX metrics such as NPS and CSAT.

Qualifications

• 812+ years of experience is likely a typo; prioritize senior CX/Management Consulting or CX insights roles.
• Proven experience leading CX programs for large organizations.
• Strong consulting or embedded CX-facing experience.
• Experience managing teams and developing talent.
• Deep understanding of CX methodologies, journey mapping, and customer research.
• Strong quantitative and analytical skills (BI tools, survey platforms); SQL/Python a plus).

Responsibilities

• Lead end-to-end CX program for a major client.
• Design CX frameworks, measurement systems, and operating models.
• Translate insights into actionable business recommendations.
• Align CX initiatives with business goals and KPIs.
• Improve CX metrics (NPS, CSAT, KPIs).
• Act as senior embedded CX advisor to leadership teams.
• Build relationships with executives across marketing, product, ops, and service.
• Lead workshops, presentations, and strategic sessions with stakeholders.
• Drive data-driven storytelling and insights to influence decisions.
• Identify opportunities to expand CX within the organization.
• Manage and mentor CX analysts/consultants/researchers.
• Oversee multiple CX work streams and ensure high-quality delivery.

Skills

CX leadership

Program management

Team leadership

Stakeholder management

Data-driven storytelling

CX metrics (NPS/CSAT)

SQL/Python

Executive communication

Tools

BI tools

SQL

Python

Job description

About the Role

We are seeking a seasoned CX Director to reputed company a high-reputed company, embedded customer experience (CX) program reputed company a Fortune 500 company. In this role, you will reputed company as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the reputed companys CX reputed company while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and reputed company relationship ownership, with a strong reputed company on turning customer insights into measurable business reputed company.

Key Responsibilities:

• CX Program LeadershipOwn and reputed company the end-to-end CX program for a major reputed company
• Design and reputed company CX frameworks, measurement systems, and operating models
• Translate customer insights into reputed company, actionable business recommendations
• Ensure alignment between CX initiatives and broader business reputed company and goals
• Drive reputed company improvement of CX metrics (NPS, CSAT, reputed company KPIs, etc.)
• reputed company Management &reputed companyServe as the senior embedded CX advisor to reputed company leadership teams
• Build trusted relationships with executives across marketing, product, operations, and service
• reputed company workshops, presentations, and strategic sessions with stakeholders
• Influence decision-making through data-driven storytelling and insights
• Identify new opportunities to expand CX reputed company reputed company the organization
• Team Leadership & ManagementManage and reputed company reputed company of CX analysts / consultants / researchers
• reputed company work streams, set priorities, and ensure high-reputed company delivery
• Mentor team members and support their reputed company reputed company
• Foster a high-performance, reputed company, and reputed company-driven culture
• Insights, Analytics & Executionreputed company customer research, survey programs, and reputed company analytics
• Ensure rigorous data reputed company, methodology, and storytelling standards
• Partner with data and analytics teams to derive advanced insights
• Translate reputed company datasets into executive-reputed company narratives and dashboards
• Program & Stakeholder ManagementManage multiple CX work streams and ensure reputed company delivery of outputs
• Coordinate across internal teams and reputed company stakeholders
• Maintain governance, reporting cadences, and program documentation
• Identify risks, dependencies, and escalation paths proactively

Requirements

• 812+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles
• Proven experience leading CX programs for large, reputed company organizations
• Strong background in consulting or embedded reputed company-facing roles
• Experience managing teams and developing talent
• Deep understanding of CX methodologies, reputed company mapping, and customer research
• Strong quantitative and analytical skills (reputed company, BI tools, survey platforms; SQL/Python a plus)
• Excellent executive communication and storytelling skills
• Ability to operate in a fast-paced, reputed company-facing environment with multiple stakeholders