Representative II BPS Client Service And Support

FIS - Fidelity Information Services; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global operating model

Cross-functional stakeholder exposure

Professional development opportunities

High-impact role

Job summary

Fidelity Information Services (FIS) seeks an experienced IAM Access Administrator in Hyderabad. You will manage user access requests, provisioning, and revocations, ensuring adherence to security standards and audit requirements.

Join a global team supporting critical applications, coordinating with stakeholders, and resolving access issues across time zones. Strong communication and compliance mindset are essential for success in this role.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years in user access administration, IAM operations, or access support roles.
• Experience in audit-driven or regulated environments.
• Knowledge of user access lifecycle (joiners, movers, leavers).
• Hands-on with ticketing systems like ServiceNow and TeamSupport.
• Understanding of security controls, access governance, and access reviews.

Responsibilities

• Process new user access requests, modifications, and revocations.
• Own end-to-end access coordination with stakeholders; provide updates.
• Provision, modify, and revoke user access per roles and standards.
• Manage tickets with SNOW and TeamSupport; resolve login and access issues.
• Participate in access reviews; maintain audit trails and compliance.
• Communicate with internal teams, application owners, clients, and vendors.
• Perform other duties and projects as assigned.

Skills

Analytical thinking

Problem-solving

Verbal & written communication

Independent yet collaborative

Education

Bachelor's degree or equivalent

Tools

ServiceNow (SNOW)

TeamSupport

Job description

Job Description:

What You Will Be Doing

User Access Administration

• Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team.
• Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing.
• Own end-to-end access request coordination, including follow-ups and stakeholder communication.
• Track access requests through to completion and provide timely status updates and confirmations to requesters.

Access Provisioning

• Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team.
• Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards.
• Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation.

Ticket Management

• Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport.
• Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries.
• Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness.

Governance, Controls & Compliance

• Participate in periodic and cyclical access reviews for applications managed by the team.
• Ensure compliance with internal controls, regulatory requirements, and audit expectations.
• Maintain clear documentation and audit trails for all access-related activities.

Stakeholder & Client Communication

• Provide clear, professional, and timely communication to internal teams, application owners, clients, banks, and third-party vendors.
• Act as a trusted point of contact for access and entitlement-related inquiries.
• Support a global user base across multiple time zones as required.

Other Duties

• Perform other related duties and special projects as assigned.

What You Bring

• Bachelor’s degree or an equivalent combination of education and relevant work experience.
• 4+ years of experience in user access administration, IAM operations, or application access support roles.
• Strong experience working in audit-driven or regulated environments.
• Solid understanding of the user access lifecycle (joiners, movers, leavers).
• Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport.
• Knowledge of security controls, access governance standards, and access review processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage high volumes of work while meeting strict SLAs.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within a global team environment.
• Quality-focused, compliance-driven mindset with strong documentation and tracking skills.

(Note: Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)

What We Offer You

• A high-impact role supporting critical business and client applications.
• Strong exposure to information security, access governance, and compliance.
• Opportunity to work in a global operating model with cross-functional stakeholders.
• A multifaceted role with a high degree of responsibility and learning opportunities.
• Competitive salary and benefits.
• A wide range of professional development and career growth opportunities at FIS

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.