Associate II, BPS Client Service & Support

FIS; Gurugram District; On-site; INR 750,000 - 1,250,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development tools

Professional education opportunities

Supportive team environment

Job summary

FIS is seeking an experienced Loan Operations Analyst to join our Gurugram team. You will review loan documents and ensure regulatory compliance, perform data integrity checks, and handle high-risk account processing with accuracy and speed.

You will communicate with clients and third parties via multiple channels, resolve inquiries, and contribute to quality control across loan servicing tasks. This role emphasizes attention to detail and problem solving in a dynamic financial services

Qualifications

• Results orientation and customer-focused approach.
• Strong written and verbal communication skills.
• Ability to build and foster professional relationships across teams and clients.
• Excellent interviewing and probing skills; comfort with decision-making questions.
• Resilience, motivation, and accountability in a fast-paced environment.
• Attention to detail and commitment to quality in loan processing.
• Ability to assimilate information and solve problems efficiently.

Responsibilities

• Reviews, analyzes, and interprets correspondence related to account maintenance.
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst)
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools)
• Researches and resolves internal and externally submitted account questions and problems
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst)
• Meets production standards for account servicing tasks
• Completes account maintenance
• Processes loan payoff requests. Processes paid loans
• Follows up on insurance information, and processes insurance on accounts
• Processes payments and payment exceptions
• Performs escrow analyses. Prepares and executes annual escrow analyses

Skills

Results Orientation

Customer Focus

Relationship Building

Communication Skills

Interview Probing

Resilience

Attention to Detail

Problem Solving

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing

• Reviews, analyzes, and interprets correspondence related to account maintenance
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst)
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst)
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools)
• Researches and resolves internal and externally submitted account questions and problems
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst)
• Meets production standards for account servicing tasks~
• Completes account maintenance
• Processes loan payoff requests. Processes paid loans
• Follows up on insurance information, and processes insurance on accounts
• Processes payments and payment exceptions
• Performs escrow analyses. Prepares and executes annual escrow analyses

What You Bring

• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication – Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyse Information – Problem Solving

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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