Reporting Analyst

IntouchCX; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

IntouchCX in Hyderabad, India is seeking a Reporting Analyst to monitor real-time performance metrics and drive data-driven improvements. This role focuses on timely data analysis and conveying insights to improve program outcomes.

You will generate weekly and daily KPI reports, ensure data accuracy for the program, and partner with Operations and Program Leadership to diagnose trends and guide decision making.

Qualifications

• Real-time reporting and trend diagnosis experience is preferred.
• Strong MS Word, Excel, Google Docs skills and data entry accuracy.
• Experience with formulas and pivot tables and good communication.
• Ability to work in a fast-paced, entrepreneurial environment.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends in key performance metrics.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate for assigned program.
• Work in partnership with Operational Leaders and Program Leadership.

Skills

MS Word

Excel

Google Docs

Formulas

Pivot Tables

Communication

Analytical Skills

Problem Solving

Leadership

Javascript

Education

High School Diploma

Tools

Javascript

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.