WFM Reporting Analyst

TaskUs; India; On-site; INR 500,000 - 750,000; Full time

Job summary

TaskUs in India seeks a Reporting Analyst for Workforce Management to design dashboards and reports. You will collaborate with Operations, Support groups, and Client Reporting teams to ensure accurate, up-to-date information across dashboards and reports for the business.

The role emphasizes analytical thinking, data visualization, and the ability to transform complex data into actionable insights using Power BI and related tools.

Qualifications

• 6 months+ experience in Workforce Management as Reporting Analyst or similar.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work with large data sets and derive actionable insights.
• Proactive, able to work independently and in a team environment.
• Knowledge of Power BI, data visualization, and reporting tools is preferred.

Responsibilities

• Design and deliver efficient reports and visualizations for business and technical audiences.
• Make large/complex data accessible and understandable for stakeholders.
• Transform, improve and integrate data per business requirements.
• Maintain data federation and reporting standards.
• Create and update a reports instruction manual.
• Present data insights in a clear, actionable manner to users.

Skills

Workforce Management

Data analysis

Problem solving

Attention to detail

Critical thinking

Communication skills

Math skills

Education

Bachelor’s or Master’s in CS/Math/Stats/IT

Tools

Power BI

Amazon Connect

Kibana

Teleopti

ETL

Databases/Data warehouse

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Overview

Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups, Client’s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.

Key Responsibilities

• Design performance efficient, impactful reports and visualizations for business and technical audiences
• Making large and/or complex data more accessible, understandable and usable
• Transforming, improving and integrating data, depending on the business requirements
• Responsible for data federation
• Create and maintain a reports' instruction manual
• Delivering the data in a useful and appealing way to users

Skills and Qualifications

• At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
• Ability to work with large amounts of information and see the ‘bigger picture’
• Excellent analytical and problem solving skills
• Strong attention to detail
• Critical thinking
• Communication skills, both written and verbal
• Excellent math skills (optional but preferred)
• Ability to contribute proactively both independently and as part of a team
• (Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
• (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Education (Preferred) Bachelor’s Degree in Computer Science, Mathematics, Statistics, Programming background is a plus, Information Technology, Master’s Degree in Statistics

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.