Data Analyst (Full time) at IntouchCX – Apply Now

IntouchCX; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Continuous learning and career development opportunities

Work with global clients

Exposure to AI and automation

Job summary

IntouchCX is seeking a Data Analyst in Hyderabad to analyze operational data and support strategic decision-making. The role involves managing large datasets, identifying trends, and creating reports and visualizations to enhance customer experience.

The ideal candidate will have a Bachelor’s degree in a related field and 2-3 years of experience in data analysis, particularly in a contact center environment. Strong SQL skills and proficiency in Excel and G Suite tools are essential.

Join IntouchCX to work with global clients and innovative teams while benefiting from continuous learning and career development.

Qualifications

• 2-3 years of experience in data analysis (contact center experience preferred).
• Strong analytical and problem-solving skills.
• Ability to work in fast-paced environments.

Responsibilities

• Collect, organize, and manage large datasets from multiple sources.
• Analyze data using statistical methods and tools.
• Identify trends and patterns to support business decisions.
• Create dashboards, reports, and visualizations.

Skills

Strong SQL skills

Experience with SSIS

Proficiency in Excel

Experience with Power BI

Experience with Looker

Education

Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field

Tools

G Suite (Google Sheets, BigQuery)

Job description

Looking to build a meaningful career in data analytics? IntouchCX is hiring a Data Analyst to help drive impactful decisions through data and redefine customer experience.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI‑driven solutions. With over 20 years of innovation, we empower our teams to create lasting value and build trusted relationships with global brands.

The Opportunity

Join us in transforming the perception of customer service! As a Data Analyst, you will analyze operational data, uncover insights, and support strategic decision‑making across programs.

Location: Hyderabad

Experience: 2–3 Years

Key Responsibilities

• Collect, organize, and manage large datasets from multiple sources
• Analyze data using statistical methods and tools
• Identify trends and patterns to support business decisions
• Develop and maintain databases and reporting systems
• Create dashboards, reports, and visualizations
• Collaboration with cross‑functional teams
• Perform ad‑hoc analysis and continuous data monitoring
• Stay updated with latest data analysis trends and tools

What You Must Have

• Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field
• 2–3 years of experience in data analysis (contact center experience preferred)
• Strong SQL skills and experience with SSIS
• Proficiency in Excel and G Suite (Google Sheets, BigQuery)
• Experience with Power BI and Looker

What Sets You Apart

• Strong analytical and problem‑solving skills
• Experience building reporting tools and dashboards
• Excellent communication and presentation skills
• High attention to detail and accuracy
• Ability to work in fast‑paced environments
• Continuous learning mindset

Why Join IntouchCX?

• Work with global clients and innovative teams
• Be part of a fast‑growing, people‑first organization
• Gain exposure to AI, automation, and CX transformation
• Continuous learning and career development opportunities