Renewal Manager

LogicMonitor; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

LogicMonitor in Pune, India seeks an experienced Renewal Manager to drive and renew SaaS contracts. You will partner with Customer Success and Sales to deliver quotes, secure PO/signatures, and close growth opportunities.

The role requires proactive communication, a strong understanding of software procurement, and meticulous process execution. You will manage renewal lists, coordinate with finance and legal, and forecast renewal risk and growth weekly.

Qualifications

• Bachelor's degree required.
• 2+ years of quoting and negotiation experience.
• 1-2 years of software renewals experience preferred.
• Experience with high volume account management.
• Proficiency in CRM tools.
• Strong numeracy and quoting skills.
• Ability to navigate sales and customer success processes.

Responsibilities

• Track renewal/SaaS list by quarter, account, rep and territory.
• Prepare and send renewal quotes to customers.
• Weekly follow-up on deals, negotiation, closing.
• Track all quotes and emails in Salesforce.com.
• Ensure Purchase Orders/Contracts are processed before expiry.
• Coordinate with Finance and legal for timely closure of contracts.
• Forecast renewals and growth opportunities weekly with CS leadership.
• Identify risk/churn and drive renewals to on-time closure.
• Build trust and relationships with customers.
• Identify dependencies and blockers to drive renewals.

Skills

Quoting & negotiation

Salesforce CRM

Account management

Process orientation

Attention to detail

Time management

Multi-tasking

Numeracy

Customer persona fluency

Growth opportunities

Education

Bachelor's degree

Tools

Salesforce

Job description

Locations: Bangalore, India; Pune, India

Job Summary

Renewal Manager

This position is located in Pune. You'll be working in a major tech center of Pune, India.

What You'll Do

The Renewals Manager is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Sales teams to ensure timely delivery of quotes to the customer and securing PO and signature from customers and channel partners. They will also need to be able to identify growth opportunities within their customer base and work with sales to close these opportunities efficiently. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Here's a closer look at this key role:

• Track an accurate renewal/SaaS list by quarter, account, rep and territory.
• Prepare and send renewal quotes to customers.
• Weekly follow-up on deals, negotiation, closing.
• Track all quotes and emails in Salesforce.com.
• Ensure Purchase Orders/Contracts are processed before previous contract expires.
• Work closely with LogicMonitor Finance and legal teams to ensure timely completion and closure of contracts.
• Forecast renewals on a weekly basis with the Customer Success leadership.
• Forecast risk/churn on a weekly basis to ensure accurate forecasting for the business.
• Build trust and relationships with our customers
• Proactively identify customer dependencies, keeping ahead of potential blockers and driving renewals to on-time closure
• Dig in with customers to identify an areas of growth potential
• Work with sales to support any potential growth deals
• Forecast growth opportunities on a weekly basis
• Price out and quote growth opportunities
• Close and deliver on growth deals
• Achieve established retention goals

What You'll Need

• Bachelor's Degree required
• 2+ years of quoting and negotiation experience
• 1-2 years of software renewals experience preferred
• Demonstrated ability to follow and improve processes in dynamic environments
• Experience with high volume account management - Process oriented with strong attention to detail, effective organizational, multi-tasking and time management skills
• Proficiency in Salesforce or similar CRM tools
• Ability to grasp and navigate business practices related to Sales and Customer Success
• Quoting experience with strong numeracy skills
• Experience working with technical customer personas