Renewal Manager

Choice International; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Choice International in Mumbai is seeking a seasoned Life Insurance Renewals specialist to manage end-to-end policy renewals and claims, ensuring timely reminders and compliant processes. You will drive retention through proactive communications and guide beneficiaries through a compassionate, compliant claims pathway.

The role emphasizes thoroughness, customer empathy, and strict adherence to regulatory requirements, with strong collaboration with agents and policyholders.

Qualifications

• 24 years of experience in life insurance operations, servicing, renewals or claims processing.
• Bachelor's degree in Business, Finance, or related field; LOMA or similar certifications are a plus.
• Strong empathy, detail orientation, proficiency with core insurance software/CRMs, and knowledge of life insurance products and claim regulations.

Responsibilities

• Manage end-to-end renewals and retention activities, including reminders and lapsed policy revivals.
• Process death, maturity, and disability claims; verify records and calculate settlements.
• Provide empathetic support to beneficiaries and advise on renewal terms and claim status.
• Ensure compliance with insurance regulations, KYC/AML checks, and maintain accurate CRM records.

Skills

Empathy

Attention to detail

Policy/claims knowledge

Communication skills

Education

Bachelor's degree in Business or Finance

LOMA certification

Tools

Core Insurance Software/CRMs

Job description

Job Title

Life Insurance Renewals

Department

Operations

Employment Type

Full-time

Job Overview

Manage the end-to-end lifecycle of life insurance policy renewals and claims. You will drive policy retention through timely premium reminders and guide beneficiaries through a compassionate, compliant claims process.

Key Responsibilities

• Renewals & Retention: Monitor renewal schedules, issue payment reminders, manage lapsed policy revivals, and resolve billing discrepancies to maximize retention.

• Claims Processing: Intake, verify, and process death, maturity, and disability claims. Review medical/legal records, verify beneficiaries, calculate final payout settlements, and route suspicious claims for investigation.

• Customer Support: Serve as an empathetic primary contact for beneficiaries and advise agents or policyholders on renewal terms and claim status.

• Compliance & Records: Ensure strict adherence to insurance regulations, KYC/AML checks, and internal SLAs while maintaining accurate records in the insurance database/CRM.

Qualifications

• Experience: 24 years in life insurance operations, servicing, renewals, or claims processing.

• Education: Bachelors degree in Business, Finance, or a related field; professional insurance certifications (e.g., LOMA) are a plus.

• Skills: Strong empathy, high detail orientation, proficiency in core insurance software/CRMs, and solid knowledge of life insurance products and claim regulations.