Deputy Manager - Renewal Retention

PeopleStrong; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

HDFC ERGO General Insurance in Kolkata is seeking a Deputy Manager - Renewal Retention to lead renewals and drive revenue through customer retention. The role requires a self-motivated individual with strong chasing skills for renewals and excellent communication to resolve customer queries.

Candidates should have Graduate or MBA qualifications and prior experience in renewals within a life insurance company. The position is permanent, based at a Kolkata corporate office with East region focus.

Qualifications

• Graduate / MBA from a premier institute.
• Experience of managing customer service/ renewals in any Life Insurance company.

Responsibilities

• Lead and drive renewals to generate revenue through customer retention.
• Rigorous follow-up and monitoring of renewals at all stages (due, overdue, lapse).
• Strong communication to resolve customer queries and maintain healthy relationships.
• Achieve high monthly collection targets with quality customer service.
• Ensure calling within TAT and achieve required conversions.

Skills

Graduate

MBA

Education

MBA (Premier Institute)

Graduate

Job description

Posted On 04 Aug 2026

End Date 04 Aug 2027

Required Experience 1 - 4 years

Basic Section

New Job Title Deputy Manager - Renewal Retention

No. Of Openings 1

Grade JM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Retention

Cost Center Code 1874

Department Retail Business Group

Function RBG

Business Zone East

Job Role TM - Customer Retention

Country India

Region East

City Kolkata

Physical Branch Kolkata

Branch Kolkata

Branch Code 3101

Type of Office Corporate

Skill

Graduate

Job Description

The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with strong traction & renewal chasing skills.

• - Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.
• - Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
• - To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services
• - Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.
• - To ensure that calling happen with-in TAT and required conversion as well.

Job Requirements

• - Graduate / MBA from a premier institute.
• - Experience of managing customer service/ renewals in any Life Insurance company.