Remote Telecaller Inbound Voice Process Hyderabad

The Elitejob; India; Remote; INR 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary with monthly incentives

Work-from-home convenience

Training and skill development opportunities

Job summary

A customer service company is seeking a motivated Remote Telecaller to manage inbound customer queries while working from home. Candidates should have strong communication skills in English, Hindi, or regional languages. Full-time or part-time hours are available, with incentives based on performance. This role is ideal for those looking to grow their career in customer service.

Qualifications

• 0–2 years of experience in a call center, telecalling, or voice process role.
• Freshers with excellent communication skills are encouraged to apply.

Responsibilities

• Handle inbound calls and respond to customer inquiries in a courteous and professional manner.
• Document call details and maintain call logs in the CRM system.
• Resolve complaints efficiently and escalate complex issues if needed.

Skills

Excellent verbal communication skills in English, Hindi, or regional languages

Good listening and problem-solving abilities

Basic computer knowledge

Education

High school diploma or graduation in any stream

Tools

MS Office

CRM tools

Job description

Job Summary

HR Service Jobs is seeking a motivated and professional Remote Telecaller for our Inbound Voice Process team. The successful candidate will handle incoming calls from customers, resolve queries, provide accurate information, and ensure customer satisfaction. This is an excellent opportunity for individuals looking to develop their career in customer service while working from the comfort of their home.

Key Responsibilities

• Handle inbound calls and respond to customer inquiries in a courteous and professional manner.

• Understand customer needs and provide accurate information or solutions.

• Document call details and maintain call logs in the CRM system.

• Follow company scripts and guidelines to maintain service quality standards.

• Resolve complaints efficiently and escalate complex issues to the concerned department if needed.

• Maintain confidentiality of customer and company data at all times.

Required Skills and Qualifications

• High school diploma or graduation in any stream; a degree is an advantage.

• Excellent verbal communication skills in English, Hindi, or regional languages.

• Good listening and problem-solving abilities.

• Basic computer knowledge and familiarity with MS Office or CRM tools.

• Ability to remain calm and professional under pressure.

Experience

• 0–2 years of experience in a call center, telecalling, or voice process role.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible working hours with rotational shifts.

• Full-time or part-time opportunities available.

• Weekend shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build positive customer relationships.

• Ability to multitask and manage time effectively.

• Quick learner with adaptability to work in a remote environment.

• Goal-oriented mindset with attention to detail.

Benefits

• Competitive salary with monthly incentives based on performance.

• Work-from-home convenience with a healthy work-life balance.

• Training and skill development opportunities provided.

• Employee recognition and career growth opportunities.

Why Join HR Service Jobs

At HR Service Jobs, we value our employees and believe in creating a positive, inclusive, and growth-oriented work environment. Joining our team means you will enjoy flexible working options, continuous learning, and a chance to be part of a company that appreciates your contributions.

How to Apply

Interested candidates can submit their updated resume to us with the subject line Application for Remote Telecaller – Inbound Voice Process. Shortlisted candidates will be contacted for a virtual interview.