Relationship Officer Swadesh Banking

AU SMALL FINANCE BANK

Gudha Malani

On-site

INR 400,000 - 650,000

Full time

12 days ago

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Job summary

AU Small Finance Bank Limited is seeking a proactive Relationship Officer Swadesh Banking to cultivate strong client relationships and drive growth within the assigned territory. The role focuses on understanding customer financial needs and delivering tailored banking solutions, including savings accounts and loans.

The ideal candidate will have 3–5 years of sales or relationship management experience in financial services, with excellent communication and a passion for financial inclusion.

Qualifications

Demonstrated ability to build and maintain client relationships.
Strong knowledge of financial products and services.
Proven track record in sales or relationship management within financial services.

Responsibilities

Develop and maintain strong relationships with existing and potential customers to promote the bank's products and services.
Identify customer needs and provide customized financial solutions including savings accounts, loans, and other banking products.
Achieve and exceed sales targets by actively sourcing new business opportunities within the assigned territory.
Conduct regular customer visits and follow-ups to ensure high levels of customer satisfaction and retention.
Collaborate with internal teams to facilitate smooth onboarding and servicing of customers.
Monitor market trends and competitor activities to identify opportunities for business growth.
Ensure compliance with all regulatory and internal policies during customer interactions and transactions.
Prepare and present detailed reports on sales performance, customer feedback, and market insights to senior management.
Participate in community outreach programs to enhance the bank’s brand presence and promote financial literacy.
Resolve customer queries and issues promptly to maintain trust and long-term relationships.

Skills

Customer Relationship Management

Financial Product Knowledge

Sales and Business Development

Market Analysis

Regulatory Compliance

Communication and Interpersonal Skills

Negotiation and Persuasion

Customer Needs Assessment

Report Preparation and Presentation

Problem Solving and ConflictResolution

Education

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus

Job description

Financial Product Knowledge

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Swadesh Banking

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s:

#*Required Certification/s*#

Required Training/s:

#*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:

AU Small Finance Bank Limited is seeking a dedicated and proactive professional to join our Sales Department as a Relationship Officer Swadesh Banking. This role is pivotal in driving the bank's growth by establishing and nurturing strong relationships with customers, understanding their financial needs, and offering tailored banking solutions. The ideal candidate will have a deep understanding of the financial services industry, excellent communication skills, and the ability to work in a dynamic, customer-focused environment. This position requires a strategic thinker with a passion for sales and customer service, committed to contributing to the bank's mission of financial inclusion and excellence.

Responsibilities

Develop and maintain strong relationships with existing and potential customers to promote the bank's products and services.
Identify customer needs and provide customized financial solutions including savings accounts, loans, and other banking products.
Achieve and exceed sales targets by actively sourcing new business opportunities within the assigned territory.
Conduct regular customer visits and follow-ups to ensure high levels of customer satisfaction and retention.
Collaborate with internal teams to facilitate smooth onboarding and servicing of customers.
Monitor market trends and competitor activities to identify opportunities for business growth.
Ensure compliance with all regulatory and internal policies during customer interactions and transactions.
Prepare and present detailed reports on sales performance, customer feedback, and market insights to senior management.
Participate in community outreach programs to enhance the bank’s brand presence and promote financial literacy.
Resolve customer queries and issues promptly to maintain trust and long-term relationships.

Skill

Customer Relationship Management
Financial Product Knowledge
Sales and Business Development
Market Analysis
Regulatory Compliance
Communication and Interpersonal Skills
Negotiation and Persuasion
Customer Needs Assessment
Report Preparation and Presentation
Problem Solving and Conflict Resolution

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus.
Minimum of 3-5 years of experience in sales or relationship management within the financial services sector.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities