Relationship Officer - Insurance

SkillLabs; Madikeri; On-site; INR 420,000 - 680,000; Full time

Job summary

SkillLabs is seeking a results-driven Sales Executive to drive client acquisition and manage relationships for life, health, and general insurance products across India. You will identify opportunities, present product features, and work toward achieving monthly and quarterly targets.

You will collaborate with internal teams to ensure smooth policy issuance, renewals, and compliance while maintaining up-to-date records of customer interactions and sales activities.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-centric approach with relationship-building focus.
• Ability to meet sales targets and work under pressure.
• Basic understanding of life, health, or general insurance products.
• Strong negotiation and upselling abilities.
• Attention to documentation and regulatory compliance.
• Proactive market intelligence and follow-up.

Responsibilities

• Acquire new clients through field visits and referrals.
• Build and maintain long-term client relationships.
• Present and explain insurance products to customers.
• Achieve monthly/quarterly sales targets for new policies and renewals.
• Coordinate with internal teams for policy issuance and claims.
• Ensure accurate KYC and compliance documentation.

Skills

Strong communication

Customer-centric

Sales negotiation

Insurance knowledge

Target-driven

Problem solving

Job description

Key Responsibilities

• Client Acquisition & Relationship Management
• Identify and acquire new customers through field visits, referrals, and company-generated leads.
• Build and maintain strong relationships with existing clients to ensure long-term engagement.
• Conduct regular follow-ups with customers for new business opportunities.
• Sales & Business Development
• Understand customer requirements and recommend appropriate life, health, or general insurance products.
• Achieve monthly/quarterly sales targets for new policies and renewals.
• Present product features, benefits, and comparisons to customers clearly and professionally.
• Upsell and cross-sell relevant insurance solutions.
• Customer Service & Retention
• Assist customers with queries related to policy issuance, premium payments, claims, and renewals.
• Ensure timely renewal reminders and reduce policy lapse rates.
• Coordinate with internal teams to resolve customer issues promptly.
• Documentation & Compliance
• Ensure accurate completion of proposal forms, KYC documents, and compliance requirements.
• Maintain updated records of customer interactions and sales activities.
• Adhere to regulatory guidelines prescribed by IRDAI and company policies.
• Market Intelligence
• Stay updated on competitor offerings, industry trends, and product updates.
• Provide feedback to management regarding customer needs and market opportunities.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric approach
• Sales and negotiation abilities
• Basic understanding of insurance products (life, health, general)
• Ability to meet targets and work under pressure
• Problem-solving and relationship-building skills
• Knowledge of documentation & compliance requirements