Relationship Officer-Branch Banking-Branch Banking

Kotak Life Insurance; Chhatrapati Sambhajinagar District; Hybrid; INR 420,000 - 600,000; Full time

Job summary

Kotak Life Insurance in Maharashtra seeks a dynamic professional to manage service and sales responsibilities, including account opening, grievances handling, and cross-selling of liability and asset products. The role emphasizes speed, efficiency, and customer value, with target-driven sales to banks and investment products and ongoing customer acquisition through referrals.

The ideal candidate balances service with sales orientation and a solid understanding of banking operations to optimize

Qualifications

• Equal blend of service and sales orientation; individuals with a bias toward sales are preferred when equal.
• Thorough understanding of banking.
• Customer retention as a priority in interactions.
• Cost efficiency through streamlined processes.

Responsibilities

• Handle customer service tasks: account opening, DMAT openings, grievances, and cheque book insurance.
• Promote liability products and communicate product features.
• Ensure speed and efficiency of service.
• Drive sales targets for banks and investment products.
• Support cross-sale of asset products and referrals for new customers.
• Back-up to relationship managers handling HNI clients.

Skills

Sales orientation

Banking knowledge

Customer retention

Cost efficiency

Customer service

Job description

About The Role

JOB ROLE

• Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.
• Speed and efficiency of service given.
• Sales targets for banks and investment products.
• Going beyond the professional need of the customer by providing other products.
• Enhancement of customer value.
• Cross-sale of asset products.
• Back-up to relationship managers holding HNI relationship.
• Customer acquisition through referrals.

JOB REQUIREMENT

• Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew.
• Thorough understanding of banking.
• Customer Retention.
• Cost Efficiency Through Process.