Relationship Officer

SkillLabs; Jalandhar; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs in India is seeking a proactive Relationship Officer to drive customer acquisition for Savings and Current Accounts, and to build lasting client relationships.

The role involves cross-selling loans, insurance, cards, and investment products, meeting monthly targets, conducting field visits, and ensuring KYC compliance while maintaining an updated customer database.

Qualifications

• Prior banking sales experience is preferred.
• KYC/compliance awareness is required.
• Bachelor's degree preferred.

Responsibilities

• Acquire new customers for Savings Accounts / Current Accounts (CASA).
• Build and maintain strong customer relationships.
• Cross-sell banking products such as Loans, Insurance, Credit Cards, Investments.
• Achieve monthly and quarterly sales targets.
• Conduct field visits, cold calling, and lead generation.
• Handle customer queries and provide suitable financial solutions.
• Ensure proper KYC documentation and compliance.
• Maintain customer database and follow-ups.

Skills

Communication skills

Sales orientation

Customer relationship management

Banking product knowledge

Negotiation

Job description

Role Overview

A Relationship Officer is responsible for acquiring new customers, maintaining relationships with existing clients, and driving sales of banking products like CASA, loans, insurance, and investments.

Role Overview

A Relationship Officer is responsible for acquiring new customers, maintaining relationships with existing clients, and driving sales of banking products like CASA, loans, insurance, and investments.

Key Responsibilities

• Acquire new customers for Savings Accounts / Current Accounts (CASA)
• Build and maintain strong customer relationships
• Cross-sell banking products such as:
• Loans (Personal, Home, Business)
• Insurance
• Credit Cards
• Investment products (FD, RD, Mutual Funds)
• Achieve monthly and quarterly sales targets
• Conduct field visits, cold calling, and lead generation
• Handle customer queries and provide suitable financial solutions
• Ensure proper KYC documentation and compliance
• Maintain customer database and follow-ups

Key Skills Required

• Strong communication and convincing skills
• Sales and target-oriented mindset
• Customer handling and relationship-building ability
• Basic knowledge of banking products
• Good networking and negotiation skills