Relationship Manager/Senior Relationship Manager

ICICI Home Finance (ICICI HFC); Varanasi, Bareilly, Jhansi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ICICI Home Finance (ICICI HFC) in Varanasi region seeks a field-based role to drive customer acquisition and expand affordable mortgage reach. You will nurture partnerships with connectors, referral partners, and banks to grow market share across LAP, fixed deposits and insurance products.

The role emphasizes end-to-end customer engagement, digital processing, and mortgage policy compliance to maintain portfolio health and minimize NPAs. Strong selling and relationship skills are essential.

Qualifications

• Understanding of mortgage related products and credit policies.
• Regulatory, legal and compliance knowledge relating to the mortgage industry.
• Thorough understanding of market landscape and competitors in the region.

Responsibilities

• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach.
• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank
• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Fixed deposits and Insurance
• Ensuring high levels of engagement for effective pre & post customer service.
• Responsible for login of files and ensuring smooth processing of files using available digital methods
• Complete control of NPA and Collections / overdue cases sourced
• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
• Liaison with and manages legal, technical, collection, FI and RCU vendors
• Strong focus on post onboarding services, customer retention and audit management

Skills

Selling & negotiation

Relationship management

Communication skills

Job description

Role & responsibilities

• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach
• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank
• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Fixed deposits and Insurance
• Ensuring high levels of engagement for effective pre & post customer service.
• Responsible for login of files and ensuring smooth processing of files using available digital methods
• Complete control of NPA and Collections / overdue cases sourced
• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
• Liaison with and manages legal, technical, collection, FI and RCU vendors
• Strong focus on post onboarding services, customer retention and audit management

Preferred candidate profile

• Understanding of mortgage related products and credit policies
• Regulatory, legal and compliance Knowledge relating to the mortgage industry
• Thorough understanding of market landscape and competitors in the region
• Selling and negotiation skills
• Excellent relationship management skills
• Good articulation and communication skills