Relationship Manager - Retail

Equitas Small Finance Bank; Panipat; On-site; INR 500,000 - 700,000; Full time

Job summary

Equitas Small Finance Bank invites applications for a Relationship Manager - Retail role in the Panipat, Haryana branch. This position sits within Inclusive Banking - SBL, Mortgages, and focuses on building client relationships, managing loan collections, and cross-selling banking products.

The candidate should have 1-3 years of experience, strong customer focus, and strategic business orientation. This is a permanent, on-site role in the North zone with growth opportunities in retail banking.

Qualifications

• 1–3 years of experience in retail banking or related field.
• Strong customer focus and strategic business orientation.

Responsibilities

• Achieve collections targets for allocated centres.
• Acquire new members through AOC.
• Cross-sell banking products to existing customers.
• Retain members and ensure high service quality.
• Commit to self-development and process orientation.

Skills

Customer Focus

Strategic Business Orientation

Job description

Posted On 08 Sep 2026

End Date 13 Sep 2026

Required Experience 1 - 3 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - Retail

Employment Type Permanent

Employment Category Field

Closing Date 13 Sep 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - Retail

Division Inclusive Banking - SBL

Zone North

PT Location HARYANA

Branch Code 11013

Branch Name Panipat

Skills

Skill

Customer Focus Strategic Business Orientation

Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR 1162352

• 1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
  (as per annexure 1)
• 2 Ensure achievement of new members through AOC 20% % of Achievement
  (as per annexure 2)
• 3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
  % RD & APY Collections
  (as per annexure 3)
• 4 Member Retention 10% % of Achievement
  (as per annexure 4)
• 5 Self Development 5% Annexure 5
• 6 Process Orientaition 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

• 5 (Excellent) 100% repayment achieved by end of every month during the review period
• 4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period
• 3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period
• 2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period
• 1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5

• (Outstanding) 4
• (Excellent) 3
• (Very Good) 2
• (Good) 1
• (Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5

• (Outstanding) 4
• (Excellent) 3
• (Very Good) 2
• (Good) 1
• (Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5

• (Outstanding) 4
• (Excellent) 3
• (Very Good) 2
• (Good) 1
• (Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5

• (Outstanding) 4
• (Excellent) 3
• (Very Good) 2
• (Good) 1
• (Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1