Relationship Manager - Retail

PeopleStrong Pte Ltd; Karnal, Sonipat, Sirsa; On-site; INR 400,000 - 700,000; Full time

Job summary

Equitas Small Finance Bank in India invites applications for the role of Relationship Officer - MFI in the Mortgages department at the Sirsa branch, North Zone. This permanent position focuses on field relationship management, customer engagement, and delivery of banking services in a retail/mfi context.

Ideal candidates have 1-3 years of relevant experience, with a customer-focused mindset and willingness to work in a branch environment.

Responsibilities

• Ensure achievement of collections targets for allocated centres.
• Ensure achievement of new members through AOC.
• Achieving the set targets for cross-sell products.
• Member retention targets.
• Self development and Annexure 5.
• Process orientation and adherence to scoring methods.

Skills

Customer Focus

Strategic Business Orientation

Job description

Required Experience 1 - 3 years

Basic Section

External Title Relationship Manager - Retail

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - Retail

Division Inclusive Banking - SBL

Zone North

Branch Code 11015

Branch Name Sirsa

Skills

Skill

Customer Focus Strategic Business Orientation

Key Result Areas

Position : Relationship Officer - MFI

• 1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
  (as per annexure 1)
• 2 Ensure achievement of new members through AOC 20% % of Achievement
  (as per annexure 2)
• 3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
  % RD & APY Collections
  (as per annexure 3)
• 4 Member Retention 10% % of Achievement
  (as per annexure 4)
• 5 Self Development 5% Annexure 5
• 6 Process Orientaition 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

5 (Excellent) 100% repayment achieved by end of every month during the review period

4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period

3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1