Relationship Manager Micro LAP

SMFG INDIA CREDIT COMPANY; Krishnagiri District; On-site; INR 300,000 - 420,000; Full time

Job summary

SMFG INDIA CREDIT COMPANY in Tamil Nadu is seeking a Sales/Relationship Manager to drive Micro LAP Sales and build strong connections with local DSAs and connectors. The role emphasizes portfolio management, customer databases, and delivering volume targets.

You will oversee channel payouts, monitor delinquencies, and ensure adherence to processes while optimizing productivity across DSAs and PPCs.

Qualifications

• Role involves managing business and financial performance across channels.
• Strong focus on customer-centric selling and relationship management.
• Team leadership and collaboration across DSAs/connectors.
• Process adherence and quality improvement in field operations.

Responsibilities

• Delivery in Volume; manage percentage payout to channel.
• Insurance achievement and delinquency control.
• Possession of database of salaried and self-employed customers; maintain portfolio.
• Manage number of active DSAs vs inactive DSAs and productive PPCs vs unproductive.
• Adhere to process; ensure login-to-conversion ratio around 60%.
• Monitor rejects due to incomplete documents at login.

Skills

Business Mgmt

Customer Focus

Team

Process Improvement

Portfolio Mgmt

Job description

Role & responsibilities

• Business and Financial Management

Delivery in Volume

Percentage payout to channel

Insurance Achievement

Delinquency.

• Customer Focus

Possession of database of salaried and self-employed customers.

Portfolio Management.

• Team

No. of DSA which are active VS inactive

No. of PPCs which are productive VS unproductive.

• Process/ Quality Improvement

Adherence to process and Quality manifested in a login to Conversion ratio of 60%

No. of rejects due to non- adherence in providing documents while logging in.

Preferred candidate profile

• Must be designated as Sales/Relationship Manager where the candidate is currently employed.
• Should have relevant experience in Micro LAP Sales. (Candidates from Indostar, DCB Bank, HDB Financial, Shriram Housing Finance, True Home Finance are preferred)
• Should have a strong connect with local DSAs and connectors.