Relationship Manager - MFI North

Bajaj Finserv Limited; Chhatrapati Sambhajinagar District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Bajaj Finserv Limited is seeking a field-based Officer to drive village surveys, recruit customers into JLG groups, and verify income data to support lending across assigned villages.

The role emphasizes sourcing quality borrowers, conducting center meetings, collecting documentation, monitoring loan use, and ensuring timely collections while maintaining strong relationships with customers in the assigned district.

Responsabilidades

• Conduct village surveys and prospecting in selected villages, explain BFL MFI JLG product offerings to attendees.
• Source new customers in locations allocated, form JLG groups and promote financial literacy amongst borrowers
• Collect information for sourcing, data entry/upload and validate documents on LOS, follow SOP
• Coordinate with Branch Manager for approvals and Credit Ops officer for disbursements as per process
• Plan center meetings, ensure 100% borrower participation, resolve queries, promote top ups/cross sell, manage portfolio of 450-500 customers
• Ensure collections are done per schedule, 100% deposition of recovery as per SOP
• Carry out end use monitoring of loans as per process
• Maintain healthy relationships with borrowers, ensure SOP compliance and conduct
• Create daily task report and submit to Branch Manager
• Ensure recovery disposition reconciliation with Credit and Ops per schedule
• Maintain lead-to-login metrics as per matrix
• Maintain center meeting discipline, follow SOPs and code of conduct

Descripción del empleo

Job Summary Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio