Relationship Manager - GL North

Bajaj Finserv Limited; Muzaffarnagar; On-site; INR 260,000 - 420,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field-based officer to conduct village surveys, source new customers, form JLG groups, and promote financial literacy in assigned areas. You will manage collections, ensure center meeting attendance, and maintain strong borrower relationships.

The role requires close coordination with branch staff, adherence to SOPs, and diligent data entry for sourcing and verification. You will handle a portfolio of 450-500 borrowers in local locales.

Qualifications

• Perform village surveys and prospecting in assigned areas.
• Sourcing new customers and forming JLG groups with financial literacy.
• Maintain healthy customer relationships on ground and ensure SOP compliance.
• Coordinate with branch staff for disbursements and recoveries.
• Prepare daily task reports and ensure center meeting participation.

Responsibilities

• Conduct village surveys and prospecting; explain MFI JLG offerings.
• Source new customers, form JLG groups, and promote financial literacy.
• Collect information for sourcing, data entry, and document validation.
• Coordinate with Branch Manager and Credit Ops for disbursements.
• Plan and ensure participation in center meetings; drive collections.
• Monitor end-use of loans and maintain compliant operations.
• Maintain cordial borrower relationships and adhere to SOPs.

Skills

Village surveys

Prospecting

Customer relations

Collections

Sourcing

Data entry

Tools

LOS

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450-500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio