Relationship Manager - MFI North

Bajaj Finserv Limited; Meerut; On-site; INR 167,000 - 234,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field officer to conduct village surveys, prospect for new customers, form JLG groups, and promote financial literacy in assigned villages.

The role involves data collection in LOS, coordinating with branch staff for disbursements, and managing a portfolio of 450–500 borrowers while maintaining strong customer relationships and adherence to SOPs.

You will also ensure timely collections, report daily activities, and uphold compliance.

Qualifications

• Experience in conducting village surveys and prospecting in rural areas.
• Ability to source customers and form JLG groups; promote financial literacy.
• Collect information for sourcing; data entry in LOS and document validation.
• Coordinate with Branch Manager and Credit Ops for disbursements as per process.
• Plan center meetings; ensure 100% borrower participation and compliance with SOPs.
• Maintain healthy relationships with borrowers and ensure timely collections.
• Prepare daily task reports for Branch Manager.

Responsibilities

• Conduct village surveys and prospecting in assigned villages.
• Source customers and form JLG groups; promote financial literacy.
• Collect and validate documents in LOS for sourcing.
• Coordinate with BM and Credit Ops for disbursements as per process.
• Plan and execute center meetings; ensure borrower participation.
• Ensure collections as per scheduled center days and SOPs.
• Maintain end-use monitoring of loans.
• Maintain cordial borrower relationships and compliance with SOPs.
• Submit daily task reports to Branch Manager.
• Ensure recovery reconciliation with Credit and Ops.
• Maintain center meeting discipline and SOP adherence.

Skills

Village surveys

Prospecting

Customer relations

Collections

Data entry

Financial literacy

Compliance SOPs

Tools

LOS system

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio