Relationship Manager - MFI North

Bajaj Finserv Limited; Sambhal, Moradabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field officer to conduct village surveys, source new customers, and form JLG groups with a focus on financial literacy and reliable collections. The role involves on-site fieldwork in assigned locations and close coordination with branch teams.

The position requires maintaining relationships with borrowers, ensuring SOP compliance, and regular data entry in LOS. The candidate will support center meetings and daily reporting to the Branch Manager.

Qualifications

• Experience in field-based customer outreach and financial literacy education.
• Ability to source new customers and form groups (JLG).
• Strong compliance and adherence to SOPs in loan operations.

Responsibilities

• Conduct village surveys and prospecting in selected villages to explain product offerings.
• Source new customers, form JLG groups, promote financial literacy.
• Collect information for sourcing, enter data in LOS, validate documents.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan and conduct center meetings with 100% borrower participation; manage portfolio of 450-500 customers.
• Monitor collections as per center meeting schedule and ensure repayments.
• Perform end-use monitoring of loans as per process.
• Maintain cordial borrower relationships and ensure SOP compliance.
• Create daily task reports for Branch Manager.

Skills

Prospecting

Customer relationships

Data entry

Collections

Sourcing

Tools

LOS

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source new customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan center meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers
• Ensure collections are done from customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end-use monitoring of loans as per the process
• Maintain healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his/her sourced customer segment / portfolio