Senior Relationship Manager - MFI GL North

Bajaj Finserv Limited; Narmada District; On-site; INR 180,000 - 300,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field-focused officer to conduct village surveys, source customers, form JLG groups, and manage loan collections in targeted areas of Gujarat. You will verify income, ensure quality sourcing, and build strong relationships with borrowers while following SOPs and shift schedules.

The role involves daily fieldwork, data collection, and coordination with branch staff to ensure timely disbursements and recoveries.

Qualifications

• Field-based role requiring village surveys and customer outreach.
• Ability to source new customers and form JLG groups.
• Maintain compliance with SOPs and company policies.

Responsibilities

• Conduct village surveys and prospecting in selected villages.
• Explain BFL MFI JLG product offerings to attendees of prospecting briefing.
• Source new customers in allocated locations and form JLG groups.
• Collect information for sourcing, data entry/upload, and document validation on LOS.
• Coordinate with Branch Manager and Credit Ops for approvals and disbursements.
• Plan center meetings and ensure 100% participation of borrowers in each meeting.
• Ensure collections per scheduled center meeting days and 100% recovery deposition per SOP.
• Carry out end-use monitoring of loans as per process.
• Maintain healthy relationships with borrowers and ensure compliance with SOPs.
• Create and submit a daily task report to the Branch Manager.
• Ensure reconciliation of recovery disposition with Credit and Ops as per schedule.
• Maintain center meeting discipline and adhere to conduct codes.

Skills

Sourcing

Customer outreach

Data entry

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
  
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
  
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
  
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
  
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
  
• Carry out end use monitoring of loans as per the process
  
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  
• Create a daily report of tasks planned and executed and submit to Branch Manager.
  
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  
• Ensuring critical parameters like lead to login are executed as per matrix .
  
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
  
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
  
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio