Relationship Manager - MF Collections

Equitas Small Finance Bank; Jalgaon; On-site; INR 350,000 - 550,000; Full time

Job summary

Equitas Small Finance Bank in Maharashtra seeks a Relationship Manager - MF Collections to monitor delinquent portfolios, review aging, and drive recovery across branches.

You will conduct field visits and calls to delinquent clients, negotiate repayment plans, and ensure compliance with policies while logging all interactions.

Based at Jalgaon, you will coordinate with Receivables and other units to resolve disputes and ensure timely deposits.

Qualifications

• Portfolio monitoring of customer accounts and aging reports.
• Field visits and calls to delinquent clients to negotiate repayment plans.
• Minimize NPAs and reduce portfolio delinquency.
• Adhere to internal policies and regulatory guidelines during collections.
• Coordinate with branches, sales and credit to resolve disputes.
• Log interactions and deposits accurately in systems.

Responsibilities

• Portfolio monitoring: track customer accounts, aging, and collection performance.
• Customer engagement: field visits and calls to delinquent clients; negotiate repayment plans.
• Delinquency control: minimize NPAs and reduce delinquency rates.
• Process compliance: follow bank policies and regulatory guidelines during collections.
• Cross-functional support: coordinate with branches, sales, and credit to resolve disputes.
• Record keeping: log all interactions and ensure timely deposits.

Skills

Strategic Orientation

Leadership

Sustainability

Education

BA

Job description

Posted On 20 Aug 2026

End Date 19 Sep 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Relationship Manager - MF Collections

Employment Type Permanent

Employment Category Field

Closing Date 19 Sep 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Receivables

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - MF Collections

Division Inclusive Banking - MF

Zone West

State Maharashtra

Region Nashik

Area Nashik

PT Location Maharashtra

Branch Code 9071

Branch Name Jalgaon

Skills

Skill

Strategic Business Orientation Leadership Through Sustainability

BA

Working Language

Hindi

Job Description

• Portfolio Monitoring: Track customer accounts, review aging reports, and monitor daily collection performance against target metrics.
• Customer Engagement: Conduct field visits and phone calls to meet delinquent clients, understand their financial constraints, and negotiate viable repayment plans.
• Delinquency Control: Minimize non-performing assets (NPAs) and reduce overall portfolio delinquency rates.
• Process Compliance: Adhere strictly to internal bank policies, regulatory guidelines, and code of conduct norms during collection activities.
• Cross-Functional Support: Coordinate with branch teams, sales, and credit departments to resolve disputes and flag high-risk default cases.
• Record Keeping: Log all customer interactions accurately in internal systems and ensure timely deposit of collected funds at the branch