Relationship Manager - LAP - HF Loan Against Property (LAP)-Sales

Kotak Life Insurance; Vadodara; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Life Insurance is hiring a Relationship Manager for Loan Against Property in Mumbai. You will drive LAP sales across cross-channel and open market, while expanding branch presence and managing a Direct Sales team.

You will coordinate with builders and internal teams to ensure end-to-end processing and high customer satisfaction. The role requires graduate level education (MBA preferred) with at least 2 years in Home Loan/Mortgage sales, and strong relationship management and service

Qualifications

• Must have strong customer relationship skills.
• Sales and service orientation essential for cross-channel work.

Responsibilities

• Manage LAP sales from cross channel and open market.
• Grow Direct Sales and distribution channels.
• Ensure growth by adding new branches and expanding reach.
• Lead and develop the Direct Sales Team and DST/DSA.
• Handle builder relations and builder tie-ups for primary markets.
• Oversee end-to-end processing and status updates to customers.
• Deliver top-class service to improve NPS scores.

Skills

Customer relationship management

Sales and service orientation

Education

Graduate / MBA

Job description

About The Role

Relationship Manager-Loan Against Property

Location Mumbai Reporting Relationships Location Manager

The \"˜Loan Against Property (LAP)\"™ Business vertical is the part of \"˜Secured Assets\"™ division of the Consumer Bank.

This vertical specializes in acquiring retail customers for funding against Residential, Commercial & Industrial Properties. We also provide loans for purchase of Commercial Properties and funding with Lease Rental Discounting. The target customer segment is small & medium traders, manufacturers & service provides and self-employed professionals. We have recently started funding Salaried customers also. The vertical has Pan India presence with coverage in most of the major towns of the country. The Sales team comprises Relationship Managers (RMs) who are responsible for acquiring LAP customers from various channels i.e. Direct Marketing Agents, Direct Sales Teams, Branch Banking & Other Group Businesses etc.

Job Role

• Manage sales for Loan against Property business from cross channel and open market
• Manage sales and distribution through the cross channel and open market channels
• Ensure unilateral growth by adding new Branches
• Manage and grow the Direct Sales team and focus on increased Productivity
• Marketing and encashing catchment areas
• Meeting HNI clients and explaining various products related to Loan against property/HF/ Working capital.
• Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets
• Responsible for Project approvals of Builders
• Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc.
• Training & Development of the DST Team and DSAs
• Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations
• Responsible for end to end processing of the case and updating the status of the same to the customers.
• Ensuring Top Class service for Customers for better NPS Scores
• Experience in SECURED LOAN SALES is Must

Job Requirements

• Qualification - Graduate / MBA

Skills & Experience

• Minimum 2 years work experience in Home Loan /Mortgage Sales with DMA/DST/Bank Branches
• Customer relationship management skills
• Sales and service orientation