Relationship Manager - LAP - HF Loan Against Property (LAP)-Sales

Kotak Life Insurance; Thane; On-site; INR 600,000 - 1,200,000; Full time

Job summary

KOTAK Life Insurance in Mumbai is seeking a Relationship Manager for Loan Against Property. You will drive LAP sales across cross channels and open market, manage branch expansion, and lead the Direct Sales team to boost productivity while ensuring top-tier customer service.

The role requires a Graduate/MBA with 2+ years in home loan/mortgage sales and experience with DMA/DST or bank branches, delivering end-to-end processing and cross-sell opportunities.

Qualifications

• Graduate or MBA degree is required.
• Minimum 2 years of experience in Home Loan / Mortgage Sales.
• Experience with DMA/DST or bank branches is preferred.

Responsibilities

• Manage sales for Loan against Property across cross channels and open market.
• Lead and grow Direct Sales teams and expand distribution.
• Ensure growth by adding new branches and improving productivity.
• Coordinate with internal teams (Credit, Legal, Operations) for end-to-end processing.
• Provide end-to-end service and achieve high customer satisfaction (NPS).

Skills

Relationship management

Sales skills

Customer service orientation

Education

Graduate / MBA

Job description

About The Role

Relationship Manager-Loan Against Property

Location Mumbai Reporting Relationships Location Manager

The \"˜Loan Against Property (LAP)\"™ Business vertical is the part of \"˜Secured Assets\"™ division of the Consumer Bank.

This vertical specializes in acquiring retail customers for funding against Residential, Commercial & Industrial Properties. We also provide loans for purchase of Commercial Properties and funding with Lease Rental Discounting. The target customer segment is small & medium traders, manufacturers & service provides and self-employed professionals. We have recently started funding Salaried customers also. The vertical has Pan India presence with coverage in most of the major towns of the country. The Sales team comprises Relationship Managers (RMs) who are responsible for acquiring LAP customers from various channels i.e. Direct Marketing Agents, Direct Sales Teams, Branch Banking & Other Group Businesses etc.

Job Role

• Manage sales for Loan against Property business from cross channel and open market
• Manage sales and distribution through the cross channel and open market channels
• Ensure unilateral growth by adding new Branches
• Manage and grow the Direct Sales team and focus on increased Productivity
• Marketing and encashing catchment areas
• Meeting HNI clients and explaining various products related to Loan against property/HF/ Working capital.
• Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets
• Responsible for Project approvals of Builders
• Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc.
• Training & Development of the DST Team and DSAs
• Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations
• Responsible for end to end processing of the case and updating the status of the same to the customers.
• Ensuring Top Class service for Customers for better NPS Scores
• Experience in SECURED LOAN SALES is Must

Job Requirements

• Qualification - Graduate / MBA

Skills & Experience

• Minimum 2 years work experience in Home Loan /Mortgage Sales with DMA/DST/Bank Branches
• Customer relationship management skills
• Sales and service orientation