Relationship Manager - LAP - HF Loan Against Property (LAP)-Sales

Kotak Mahindra Bank Ltd; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Relationship Manager for Loan Against Property (LAP) sales in Mumbai. The role involves managing sales from cross-channel and open market, expanding through new branches, and leading the DST/DSA teams while ensuring top-class customer service.

The candidate should have 2+ years in home loan/mortgage sales, strong relationship skills, and a sales/service orientation. Banking background with DMA/DST/branch exposure is preferred.

Qualifications

• Graduate/MBA degree required.

Responsibilities

• Manage sales for LAP across cross-channel and open market.
• Grow distribution through cross-channel and open market channels.
• Expand by adding new branches and increasing productivity.
• Lead and develop Direct Sales Team and DST/DSA networks.
• Engage in marketing and catchment area development.
• Meet HNI clients and present LAP/HF/Working Capital products.
• Foster builder relations and tie-ups for primary markets.
• Oversee builder approvals and project evaluation.
• Cross-sell Insurance, CASA, Credit Cards, etc.

Skills

Sales

Customer relationship management

Service orientation

Team leadership

Education

Graduate / MBA

Job description

Relationship Manager-Loan Against Property

Location: Mumbai

Reporting Relationships: Location Manager

The ‘Loan Against Property (LAP)’ Business vertical is the part of ‘Secured Assets’ division of the Consumer Bank.

This vertical specializes in acquiring retail customers for funding against Residential, Commercial & Industrial Properties. We also provide loans for purchase of Commercial Properties and funding with Lease Rental Discounting. The target customer segment is small & medium traders, manufacturers & service provides and self-employed professionals. We have recently started funding Salaried customers also. The vertical has Pan India presence with coverage in most of the major towns of the country. The Sales team comprises Relationship Managers (RMs) who are responsible for acquiring LAP customers from various channels i.e. Direct Marketing Agents, Direct Sales Teams, Branch Banking & Other Group Businesses etc.

Job Role:

• Manage sales for Loan against Property business from cross channel and open market
• Manage sales and distribution through the cross channel and open market channels
• Ensure unilateral growth by adding new Branches
• Manage and grow the Direct Sales team and focus on increased Productivity
• Marketing and encashing catchment areas
• Meeting HNI clients and explaining various products related to Loan against property/HF/ Working capital.
• Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets
• Responsible for Project approvals of Builders
• Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc.
• Training & Development of the DST Team and DSAs
• Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations
• Responsible for end to end processing of the case and updating the status of the same to the customers.
• Ensuring Top Class service for Customers for better NPS Scores
• Experience in SECURED LOAN SALES is Must

Job Requirements:

• Qualification - Graduate / MBA

Skills & Experience –

• Minimum 2 years work experience in Home Loan /Mortgage Sales with DMA/DST/Bank Branches
• Customer relationship management skills
• Sales and service orientation