Relationship Manager - Group Loans

IDFC FIRST Bharat; Tirunelveli, Tiruchirappalli; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Travel Allowance

Mobile Reimbursement

Health Insurance

Job summary

IDFC FIRST Bharat Ltd. is seeking a field-based Customer Acquisition and Group Lending Associate to drive business in Tirunelveli and nearby areas. You will onboard customers for Group Loans, form JLGs, and lead end-to-end loan processes with a focus on rural markets.

Responsibilities include field acquisition, credit assessment, portfolio monitoring, and ensuring RBI/compliance adherence. Strong communication and field sales aptitude are essential for success.

Qualifications

• Graduate in any discipline is required.
• MBA/PGDM preferred for advanced roles.
• 1 to 5 years of field lending or NBFC experience.

Responsibilities

• Develop business and acquire customers for group loan products.
• Identify and onboard eligible customers for Group Loan products.
• Form and develop JLGs as per guidelines.
• Generate leads through field visits, referrals, and networking.
• Conduct financial literacy sessions with customers.
• Meet monthly and annual loan disbursement targets.
• Build relationships with group members and leaders.
• Be the primary contact for customers on loan products.
• Ensure customer satisfaction and retention; resolve queries.
• Profile customers, conduct field verifications, assess creditworthiness.
• Collect and verify KYC documents; recommend eligible applications.
• Monitor portfolio performance and ensure timely collections.
• Support recovery and minimize delinquency.
• Ensure RBI regulations and policy compliance.
• Maintain records and update MIS; participate in audits.
• Provide market feedback and identify expansion opportunities.

Skills

Group Loan/Microfinance operations

Credit assessment

Collection & recovery management

KYC & regulatory compliance

Basic computer & mobile apps

Communication skills

Negotiation skills

Field sales

Education

Graduate in any discipline

MBA/PGDM preferred

Job description

Key Responsibilities

• Business Development & Customer Acquisition
• Identify and onboard eligible customers for Group Loan products.
• Form and develop Joint Liability Groups (JLGs) / borrower groups as per company guidelines.
• Generate quality leads through field visits, referrals, and local market networking.
• Conduct customer awareness meetings and financial literacy sessions.
• Achieve monthly and annual loan disbursement targets.

Relationship Management

• Build and maintain strong relationships with group members and community leaders.
• Act as the primary point of contact for customers regarding loan products and services.
• Ensure high levels of customer satisfaction and retention.
• Resolve customer queries and grievances in a timely manner.

Credit Assessment

• Conduct customer profiling and field verification.
• Assess repayment capacity, business activities, and creditworthiness of borrowers.
• Collect and verify KYC and required documentation.
• Recommend eligible loan applications in line with credit policy.

Portfolio Management & Collections

• Monitor portfolio performance and repayment behavior.
• Ensure timely collection of loan installments.
• Follow up on overdue accounts and minimize delinquency.
• Maintain portfolio quality within defined risk parameters.
• Support recovery efforts for delinquent accounts.

Operations & Compliance

• Ensure compliance with RBI regulations, company policies, and audit requirements.
• Maintain accurate customer records and loan documentation.
• Update customer information in systems and MIS platforms.
• Participate in branch reviews, audits, and training programs.

Market Intelligence

• Monitor competition and market trends.
• Provide feedback on customer needs and product improvement opportunities.
• Identify potential areas for expansion of group lending business.

Key Performance Indicators (KPIs)

• Group formation targets achieved
• Loan disbursement volume
• Portfolio outstanding under management
• Collection efficiency (%)
• Portfolio at Risk (PAR) levels
• Customer acquisition and retention
• Portfolio quality and delinquency control
• Compliance and audit scores

Educational Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 1 to 5 years of experience in Group Lending, JLG, Microfinance, Rural Lending, or NBFC Banking operations.
• Freshers with strong field sales aptitude may be considered for junior roles.

Required Skills & Competencies

Technical Skills

• Understanding of Group Loan/Microfinance operations.
• Credit assessment and customer evaluation.
• Collection and recovery management.
• Knowledge of KYC and regulatory requirements.
• Basic computer and mobile application skills.

Behavioral Skills

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Negotiation and persuasion skills.
• Problem-solving ability.
• Result-oriented and target-driven mindset.
• Ability to work extensively in the field.

Key Attributes

• High integrity and ethical standards.
• Willingness to travel extensively within assigned territory.
• Ability to work in rural and semi-urban markets.
• Strong relationship-building capability.

Compensation & Benefits

• Fixed Salary + Performance Incentives
• Travel Allowance
• Mobile Reimbursement
• Health Insurance and other company benefits as per policy