Relationship Manager - Group Loans

IDFC FIRST Bharat; Cuddalore; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Travel Allowance

Mobile Reimbursement

Health Insurance

Company benefits as per policy

Job summary

IDFC FIRST Bharat Ltd. invites candidates for field-based roles in Tamil Nadu to drive group lending, onboard customers, form JLGs, and manage portfolios. The role emphasizes field visits, financial literacy sessions, and strong customer relationship building to achieve loan disbursement targets.

The candidate should have 1–5 years in microfinance or NBFC banking operations, with MBA/PGDM preferred. Travel within the territory is required, and compensation includes incentives.

Qualifications

• Understanding of Group Loan/Microfinance operations.
• Credit assessment and customer evaluation.
• Collection and recovery management.
• Knowledge of KYC and regulatory requirements.
• Basic computer and mobile application skills.

Responsibilities

• Identify and onboard eligible customers for Group Loan products.
• Form and develop JLGs / borrower groups as per company guidelines.
• Generate quality leads through field visits, referrals, and local market networking.
• Conduct customer awareness meetings and financial literacy sessions.
• Achieve monthly and annual loan disbursement targets.
• Build and maintain relationships with group members and community leaders.
• Resolve customer queries and grievances in a timely manner.
• Ensure RBI regulations, company policies, and audit requirements are followed.
• Monitor portfolio performance and management of collections.
• Support recovery efforts for delinquent accounts.

Skills

Group Loan operations

Credit assessment

Collection & recovery

KYC compliance

Basic computer skills

Mobile applications

Education

Graduate in any discipline

MBA/PGDM preferred

Job description

Key Responsibilities

• Business Development & Customer Acquisition
• Identify and onboard eligible customers for Group Loan products.
• Form and develop Joint Liability Groups (JLGs) / borrower groups as per company guidelines.
• Generate quality leads through field visits, referrals, and local market networking.
• Conduct customer awareness meetings and financial literacy sessions.
• Achieve monthly and annual loan disbursement targets.

Relationship Management

• Build and maintain strong relationships with group members and community leaders.
• Act as the primary point of contact for customers regarding loan products and services.
• Ensure high levels of customer satisfaction and retention.
• Resolve customer queries and grievances in a timely manner.

Credit Assessment

• Conduct customer profiling and field verification.
• Assess repayment capacity, business activities, and creditworthiness of borrowers.
• Collect and verify KYC and required documentation.
• Recommend eligible loan applications in line with credit policy.

Portfolio Management & Collections

• Monitor portfolio performance and repayment behavior.
• Ensure timely collection of loan installments.
• Follow up on overdue accounts and minimize delinquency.
• Maintain portfolio quality within defined risk parameters.
• Support recovery efforts for delinquent accounts.

Operations & Compliance

• Ensure compliance with RBI regulations, company policies, and audit requirements.
• Maintain accurate customer records and loan documentation.
• Update customer information in systems and MIS platforms.
• Participate in branch reviews, audits, and training programs.

Market Intelligence

• Monitor competition and market trends.
• Provide feedback on customer needs and product improvement opportunities.
• Identify potential areas for expansion of group lending business.

Key Performance Indicators (KPIs)

• Group formation targets achieved
• Loan disbursement volume
• Portfolio outstanding under management
• Collection efficiency (%)
• Portfolio at Risk (PAR) levels
• Customer acquisition and retention
• Portfolio quality and delinquency control
• Compliance and audit scores

Educational Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 1 to 5 years of experience in Group Lending, JLG, Microfinance, Rural Lending, or NBFC Banking operations.
• Freshers with strong field sales aptitude may be considered for junior roles.

Required Skills & Competencies

Technical Skills

• Understanding of Group Loan/Microfinance operations.
• Credit assessment and customer evaluation.
• Collection and recovery management.
• Knowledge of KYC and regulatory requirements.
• Basic computer and mobile application skills.

Behavioral Skills

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Negotiation and persuasion skills.
• Problem-solving ability.
• Result-oriented and target-driven mindset.
• Ability to work extensively in the field.

Key Attributes

• High integrity and ethical standards.
• Willingness to travel extensively within assigned territory.
• Ability to work in rural and semi-urban markets.
• Strong relationship-building capability.

Compensation & Benefits

• Fixed Salary + Performance Incentives
• Travel Allowance
• Mobile Reimbursement
• Health Insurance and other company benefits as per policy