Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Sangrur; On-site; INR 450,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for a Relationship Manager Gold Loan at our branch to drive gold loan customer acquisition and service delivery. You will engage customers, assess eligibility, and ensure compliance with RBI lending norms.

Role requires fieldwork at branch with travel as needed, coordinating with sales and operations to achieve targets while maintaining portfolio quality and strong customer focus.

Qualifications

• Strong communication and interpersonal skills.
• Ability to negotiate and close deals with customers.
• Proficiency in MS Office and basic computer literacy.

Responsibilities

• Acquire gold loan customers and provide servicing.
• Perform gold valuation and documentation for loans.
• Ensure timely disbursement and monitor repayment to maintain portfolio quality.
• Cross-sell banking products and support branch operations.

Skills

Communication

Negotiation

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality

Additional Responsibilities

• 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators:

1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies:

1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge:

1. Gold loan products2. Lending norms 3.KYC and compliance

Required Skills:

- Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details:

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: