Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited in Mumbai invites an energetic Relationship Manager for Gold Loans to acquire and service customers, ensure compliance with lending norms, and help achieve business targets.

You will conduct gold valuation, documentation, disbursement tracking, and maintain portfolio quality while cross-selling banking products and supporting branch operations.

Role requires travel and field interaction with customers, with standard banking hours in a branch-based environment.

Responsibilities

• Acquire gold loan customers and manage the end-to-end lending process.
• Conduct gold valuation and prepare documentation for disbursal.
• Ensure timely disbursement and monitor repayment performance.
• Maintain portfolio quality and adherence to RBI norms.

Skills

Communication

Negotiation

MS Office

Job description

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans
• 2. Conduct gold valuation and documentation
• 3. Ensure timely disbursement and repayment tracking
• 4.Maintain portfolio quality

Additional Responsibilities

• 1.Cross-sell banking products
• 2. Support branch operations
• 3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

• 1.Loan disbursement volume
• 2.Portfolio quality
• 3.Customer satisfaction score

Required Competencies

• 1.Customer Orientation
• 2.Integrity
• 3.Result Focus

Required Knowledge

• 1. Gold loan products
• 2. Lending norms
• 3.KYC and compliance

Required Skills

• - Communication
• - Negotiation
• - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details: Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: