Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited in Delhi invites a Relationship Manager for Gold Loans to drive acquisition and service quality. The role requires compliance with lending norms, strong customer focus, and the ability to meet targets in a branch setting.

Responsibilities include gold loan sales, documentation, disbursement tracking, and portfolio care, with cross-selling and branch support as needed.

Qualifications

• Experience in customer acquisition and lending operations.
• Knowledge of gold loan products and RBI norms.
• Ability to handle documentation and KYC compliance.

Responsibilities

• Acquire and service gold loan customers.
• Perform gold valuations and complete documentation.
• Ensure timely disbursement and monitor repayments.
• Maintain portfolio quality.

Skills

Communication

Negotiation

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality

Additional Responsibilities

• 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators:

1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies:

1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge:

1. Gold loan products2. Lending norms 3.KYC and compliance

Required Skills:

- Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details:

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: