Relationship Manager Gold Loan

AU Small Finance Bank; Chamba; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Manager Gold Loan to drive customer acquisition and servicing for gold loans at a branch level. You will ensure compliance with lending norms, documentation, and timely disbursement while maintaining portfolio quality.

Responsibilities include cross-selling banking products, supporting branch operations, and handling customer queries with a focus on meeting business targets. Travel and field work are expected as part of daily activities.

Qualifications

• Knowledge of gold loan products and lending norms.
• Understanding of KYC and compliance requirements.
• Strong customer-first approach and selling skills.

Responsibilities

• Acquire and service gold loan customers and meet targets.
• Conduct gold valuation and documentation; ensure timely disbursement and repayment tracking.
• Maintain portfolio quality and provide regular reporting to branch/line managers.

Skills

Communication

Negotiation

Customer Orientation

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• Customer acquisition for gold loans
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality

Additional Responsibilities

• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

• Loan disbursement volume
• Portfolio quality
• Customer satisfaction score

Required Competencies

• Customer Orientation
• Integrity
• Result Focus

Required Knowledge

• Gold loan products
• Lending norms
• KYC and compliance

Required Skills

• Communication
• Negotiation
• MS Office

Required abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details: Branch-based with customer interaction

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.