Relationship Manager - Digital Banking

Kotak Mahindra Bank Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a mid-level Relationship Manager for Kotak 811 Digital Banking in Hyderabad. The role focuses on managing and expanding relationships with High Net Worth customers through remote channels, with emphasis on liability products and digital solutions.

You will promote digital banking tools, onboard new family accounts, and work with field sales to achieve faster conversion and superior customer service, aiming to drive engagement and loyalty across channels.

Qualifications

• Experience in managing relationships with high-net-worth clients.
• Ability to promote and onboard digital banking solutions.
• Strong focus on customer service and cross-selling across banking products.

Responsibilities

• Develop and nurture relationships with HNW customers focusing on liability products.
• Promote Kotak 811 Digital Banking and onboard customers via remote channels.
• Collaborate with field sales to improve conversions and referrals.
• Ensure high standards of customer service and address queries effectively.

Skills

Relationship management

HNW clientele

Digital banking promotion

Remote channel engagement

Tools

Net banking platforms

Mobile banking

Job description

811-CEC-Relationship Manager-VRM_Digital Banking Kotak 811-VRM_Hyderabad As a Relationship Manager - VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank’s liability base, and promoting digital banking solutions. You will serve as a key point of contact for customers, ensuring a seamless and personalized banking experience through remote channels.

Customer Relationship Management

Develop and nurture long-term relationships with existing HNW customers, focusing on liability products and services. Maintain a comprehensive relationship record for each assigned customer account to ensure personalized service and effective follow-ups.

Business Development

Deepen customer engagement by sourcing and onboarding family accounts, thereby expanding the customer base within existing relationships. Identify cross-selling opportunities and promote a wide range of banking products tailored to customer needs.

Digital Banking Promotion

Encourage and facilitate the use of remote banking channels such as net banking and mobile banking to enhance customer convenience and engagement. Educate customers about new digital products and enhancements to strengthen their relationship with the bank.

Customer Service Excellence

Deliver high standards of customer service to meet and exceed benchmark Net Promoter Score (NPS) targets. Act as a trusted advisor, addressing customer queries and concerns with professionalism and efficiency.

Collaboration and Conversion

Work closely with field sales teams to ensure faster turnaround times and improved conversion ratios for leads and referrals. Coordinate effectively to deliver a seamless customer experience across channels.

Experience Level Mid Level