Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Erode; On-site; INR 450,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment in Tamil Nadu. You will focus on deposit mobilization, cross-selling financial products, and delivering branch-level operational excellence.

The role involves managing SCV portfolios, handling end-to-end Commercial Vehicle loans, and building long-term relationships with dealers and clients to drive business growth.

Qualifications

• Strong sales expertise and a customer-focused approach.
• Demonstrated leadership qualities in a branch or field role.
• Experience in relationship management and client engagement.

Responsibilities

• Portfolio management: manage SCV customers and ensure service delivery.
• Loan handling: oversee Commercial Vehicle loans from onboarding to disbursement.
• Loan processing: facilitate complete loan process including verification and approvals.
• Collections follow-up: monitor EMI payments and address delinquencies.
• Market development: identify new market areas and gather market intelligence.
• Sales generation: create new market opportunities and expand the customer base.
• Relationship building: maintain strong ties with vehicle dealers and clients.

Skills

Sales expertise

Leadership

Customer-centric

Portfolio management

Relationship building

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.

Experience Level Mid Level