Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank seeks a motivated Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle segment. The role emphasizes deposit mobilization, cross-selling financial products, and branch-level operational excellence.

Key duties include portfolio management of SCV customers, managing Commercial Vehicle loan processes, collections follow-up, and market development to grow the customer base. Strong leadership and customer-centric approach are essential.

Qualifications

• Mid-level relationship management experience in a banking environment.
• Sales-focused with strong product knowledge and target achievement.
• Excellent communication and dealer-network outreach skills.

Responsibilities

• Portfolio management of SCV customers with ongoing engagement.
• Oversee end-to-end Commercial Vehicle loan processes for new and used vehicles.
• Facilitate loan documentation, verification, and timely approvals.
• Regularly follow up EMI payments and address arrears to minimize delinquencies.
• Identify and develop new market areas to support growth and strategy.
• Proactively identify and create new market opportunities to drive sales.
• Build and maintain relationships with vehicle dealers and existing clients.

Skills

Sales expertise

Leadership

Customer-centric

Deposit mobilisation

Cross-selling

Portfolio management

Loan handling

Loan processing

Collections follow-up

Market development

Relationship building

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.

Experience Level Mid Level