RELATIONSHIP MANAGER

Agkem Impex Pvt. Ltd.; New Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Provident Fund

ESIC Benefits

Gratuity

Paid Leaves

Career Growth Opportunities

Job summary

Agkem Impex Pvt. Ltd. in New Delhi is seeking a proactive Relationship Manager to manage post-sales engagement and strengthen client ties across the North region. You will drive renewals, coordinate service schedules, and identify upsell opportunities for high-value accounts above ₹5 Lakhs.

The role requires strong communication skills, CRM proficiency, and the ability to travel within the North region. Fluency in Hindi and English is preferred. Full-time position in a sales-driven environment.

Qualifications

• 3–6 years of experience in Relationship Management, Key Account Management, Customer Success, or B2B Sales.
• Preferred industry experience in Dental Equipment, Medical Devices, Healthcare, Diagnostics, Capital Equipment, or related sectors.
• Strong communication, negotiation, and relationship-building skills.
• Comfortable learning and explaining technical or clinical products.
• Proficiency in CRM tools and Microsoft Office.
• Fluent in Hindi and English.

Responsibilities

• Client Relationship Management: Maintain strong post-sales relationships with all assigned clients.
• Act as the primary point of contact for customer engagement and support.
• Conduct regular follow-ups and proactive customer interactions to ensure satisfaction.
• Build long-term relationships that enhance customer loyalty and retention.
• Key Account Management: Manage and nurture high-value accounts, especially customers with equipment purchases above ₹5 Lakhs.
• Ensure timely communication regarding service schedules, warranty renewals, and AMC.
• Conduct periodic business reviews with key customers.
• Upselling & Cross-Selling: Identify opportunities to promote consumables, equipment upgrades, service contracts, and additional product offerings.
• Generate business opportunities from the existing customer base.
• Coordinate with the sales team for commercial closures and documentation.
• Service Coordination: Work closely with the service and technical teams to ensure smooth installations and issue resolution.
• Monitor customer complaints and ensure timely closure.
• Maintain high service standards and customer experience.
• CRM & Data Management: Maintain accurate and updated customer records in CRM.
• Record all customer interactions, opportunities, service requests, and follow-up activities.
• Ensure complete data hygiene and reporting accuracy.
• Territory Management: Take ownership of the assigned North region customer database.
• Ensure smooth relationship transition for existing and newly acquired accounts.
• Travel within the assigned territory as required.

Skills

Client relationship management

Communication

Negotiation

Relationship-building

CRM proficiency

Microsoft Office

Bilingual Hindi & English

Tools

CRM software

Microsoft Office

Job description

# RELATIONSHIP MANAGER``` Location: Karkardooma, New Delhi Department: Sales & Customer Success Reporting To: Sales Head / National Sales Manager Employment Type: Full-Time About the Role We are looking for a proactive and customer-focused Relationship Manager to manage and strengthen relationships with clients across the North region. The role is responsible for ensuring seamless post-sales engagement, customer retention, service continuity, and identifying opportunities for upselling and cross-selling, particularly for high-value key accounts. Key Responsibilities Client Relationship Management Maintain strong post-sales relationships with all assigned clients. Act as the primary point of contact for customer engagement and support. Conduct regular follow-ups and proactive customer interactions to ensure satisfaction. Build long-term relationships that enhance customer loyalty and retention. Key Account Management Manage and nurture high-value accounts, especially customers with equipment purchases above ₹5 Lakhs. Ensure timely communication regarding service schedules, warranty renewals, and Annual Maintenance Contracts (AMC). Conduct periodic business reviews with key customers. Upselling & Cross-Selling Identify opportunities to promote consumables, equipment upgrades, service contracts, and additional product offerings. Generate business opportunities from the existing customer base. Coordinate with the sales team for commercial closures and documentation. Service Coordination Work closely with the service and technical teams to ensure smooth installations and issue resolution. Monitor customer complaints and ensure timely closure. Maintain high service standards and customer experience. CRM & Data Management Maintain accurate and updated customer records in CRM. Record all customer interactions, opportunities, service requests, and follow-up activities. Ensure complete data hygiene and reporting accuracy. Territory Management Take ownership of the assigned North region customer database. Ensure smooth relationship transition for existing and newly acquired accounts. Travel within the assigned territory as required. Requirements 3–6 years of experience in Relationship Management, Key Account Management, Customer Success, or B2B Sales. Preferred industry experience in Dental Equipment, Medical Devices, Healthcare, Diagnostics, Capital Equipment, or related sectors. Strong communication, negotiation, and relationship-building skills. Comfortable learning and explaining technical or clinical products. Proficiency in CRM tools and Microsoft Office. Fluent in Hindi and English. Willingness to travel across the North region. Key Performance Indicators (KPIs) Customer Retention Rate Key Account Renewal Rate Upsell & Cross-Sell Revenue Generation Customer Satisfaction & Service Resolution CRM Data Accuracy & Completeness Customer Contact Cadence Adherence Compensation & Benefits Competitive Fixed Salary Attractive Sales Incentives Provident Fund (PF) ESIC Benefits Gratuity Paid Leaves Employee Referral Program Employee Fitness Policy Career Growth and Development Opportunities Working Schedule Monday to Friday: 09:30 AM – 06:30 PM Saturday: 09:30 AM – 04:00 PM```