Manager / Sr Manager - Key Accounts (DSO), India

Straumann Group; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Straumann Group in India seeks a dynamic sales leader to manage and grow business with Dental Service Organizations in the North Zone, including Gurgaon and Delhi. You will build and nurture strategic relationships, drive revenue, and coordinate with internal teams to deliver exceptional service to DSOs.

Reporting to the National Sales Manager, you will execute regional strategy, renew and expand service agreements, and stay ahead of market trends.

Qualifications

• Bachelor’s degree in business administration, Marketing, Healthcare Management, or related field.
• MBA preferred; dentists with proven sales experience welcomed.
• 5+ years in sales/account management/business development in dental or healthcare industries; experience with large accounts/DSOs preferred.

Responsibilities

• Manage and nurture key relationships with DSOs in the North Zone, primary contact for client inquiries.
• Drive sales growth by identifying opportunities within existing accounts and developing new business.
• Develop and execute tailored strategic account plans aligning with client needs and objectives.
• Lead contract negotiations, including pricing and terms, and drive renewals/expansion of service agreements.
• Ensure prompt resolution of client issues and collaborate with internal teams for service excellence.
• Coordinate with Sales, Marketing, Product Development and Customer Service on regional strategies.
• Monitor market trends and provide updates on regional performance and forecasts to the National Sales Manager.
• Educate DSOs about products/services to maximize partnership value.
• Represent the company at industry events and client meetings in the North Zone.

Skills

Sales

Account Management

Negotiation

CRM Proficiency

Communication

Relationship Building

Time Management

Education

Bachelor’s degree in Business/Marketing/Healthcare

Tools

CRM software

MS Excel

MS PowerPoint

Job description

Job Overview

In this role you will be responsible for managing and driving business growth within the North, East Zone, focusing on developing and maintaining strong relationships with Dental Service Organizations (DSOs) across the region. This role will involve a combination of strategic account management, sales growth, customer support, and collaboration with internal teams. You will report to the National Sales Manager and will implement the company’s regional strategy while aligning with national business objectives.

Job Overview

In this role you will be responsible for managing and driving business growth within the North, East Zone, focusing on developing and maintaining strong relationships with Dental Service Organizations (DSOs) across the region. This role will involve a combination of strategic account management, sales growth, customer support, and collaboration with internal teams. You will report to the National Sales Manager and will implement the company’s regional strategy while aligning with national business objectives.

Key Responsibilities

• Account Management & Relationship Building: Manage and nurture key relationships with DSOs in the North Zone. Act as the primary point of contact for all client inquiries and issues, ensuring high customer satisfaction and long-term partnerships.
• Sales & Business Development: Drive sales growth by identifying opportunities within existing accounts, developing new business, and ensuring the region meets the revenue targets.
• Strategic Account Plans: Develop and execute tailored account plans for each DSO, ensuring that the company’s solutions align with client needs and objectives. Focus on both short-term wins and long-term relationship-building.
• Contract Negotiation & Renewals: Lead contract negotiations, including pricing, terms, and conditions, with DSOs. Ensure the successful renewal and expansion of service agreements.
• Customer Support & Satisfaction: Ensure prompt and effective resolution of client issues, acting as a key resource to enhance the client experience. Collaborate with internal teams to deliver exceptional service.
• Collaboration & Coordination: Work closely with the Sales, marketing, product development, and customer service teams to align on regional strategies, share insights, and ensure clients’ needs are met effectively.
• Market Intelligence & Reporting: Monitor market trends, competitor activities, and regulatory changes in the dental industry within the North and East Zone. Provide regular updates to the National Sales Manager on regional market conditions, performance metrics, and sales forecasts.
• Training & Development: Educate DSOs about the company’s products and services, ensuring they are well-informed and can maximize the benefits from partnerships.
• Event & Relationship Management: Represent the company at relevant industry events, conferences, and client meetings within the North Zone to build brand presence and strengthen client relationships.

Qualifications & Experience

• Education: Bachelor’s degree in business administration, Marketing, Healthcare Management, or a related field.
• Preference will be given to MBAs with specialization in Marketing and Sales; and Dentists with proven sales experience
• Experience: 5+ years of experience in sales, account management, or business development, with a focus on dental or healthcare industries. Experience managing relationships with large accounts or DSOs is highly preferred

Skills

• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills to build lasting relationships with clients.
• Ability to work independently and handle multiple accounts and tasks.
• Proficient in CRM systems, sales reporting, and Microsoft Office Suite.
• Strong problem-solving skills and a customer-first approach.
• Knowledge of the dental industry, particularly DSOs, is highly beneficial.

Key Competencies

• Client-Focused: Ability to build and maintain strong, long-term relationships with DSOs.
• Results-Oriented: A proactive, goal-driven professional who consistently meets or exceeds sales targets and performance goals.
• Strategic Mindset: Ability to analyze market conditions and implement strategic plans to drive success in the region.
• Collaboration: Effective team player who works well with other departments, sharing insights and collaborating to deliver the best client outcomes.
• Time Management: Strong organizational and time-management skills, able to prioritize tasks effectively.

Working Conditions

• Full-time position based in the North Zone-Gurgaon/Delhi
• Regular travel to meet clients, manage accounts and attend events.
• Flexibility in working hours to accommodate client needs.

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