Relationship Manager

Abacus Consultants; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Abacus Consultants in Delhi/NCR seeks a proactive sales professional to drive growth, acquire clients, and ensure timely loan disbursal with proper documentation. You will monitor local market trends, engage with stakeholders, and manage high-value portfolios to improve profitability and customer satisfaction.

The role requires strong collaboration with Credit Analysts, investment bankers, and brokers, with a focus on reducing NPAs, improving TATs, and sustaining market share through effective

Responsibilities

• Sales Growth: Drive pipeline funnel to achieve book size and market share.
• Client Acquisition & Relationship Management: Acquire new clients, increase area business, strengthen customer relationships, shorten turnaround times with Credit Analysts.
• Disbursal - Timely Loan Disbursement with Proper Documentation: Coordinate with internal stakeholders, respond to queries for timely disbursal, complete transactions with customers.
• Market Intelligence: Gather competitive intelligence and share with Area Sales Manager to adjust tactics.
• Portfolio Quality & Profitability: Track overdue accounts, ensure collections, apply pricing strategies and manage costs.
• Organization Process Efficiency: Adhere to sourcing post-sourcing processes and contribute to Sales MIS reporting.

Job description

Key Responsibilities

• 1. Sales Growth
  • Drive pipeline funnel to achieve book size and market share.
  • Monitor local market trends and competitive offerings, identifying opportunities for business expansion in the region.
  • Ensure minimal client attrition through strong client engagement activities.
  • Regularly engage with investment bankers, chartered accountants, and brokers to source new business.
  • Raise escalation on delinquent cases/potential NPAs and closely monitor these through the team for collection dues.
  • Track key accounts in the portfolio for business health and early warning signs of NPAs.
• 2. Client Acquisition & Relationship Management
  • Acquisition of new clients by identifying potential leads and conversion strategies.
  • Increase area business volume through strong cross-selling initiatives and innovative product offerings.
  • Cultivate deeper customer relationships by ensuring faster turnaround times (TATs) in collaboration with Credit Analysts.
  • Utilize technology to improve operational efficiencies and responsiveness in customer service, ensuring retention of existing customers.
• 3. Disbursal - Timely Loan Disbursement with Proper Documentation
  • Coordinating with internal stakeholders to process loan applications.
  • Responding to queries from internal teams to ensure timely and accurate disbursal.
  • Completing transactions with customers with the appropriate documentation.
• 4. Market Intelligence
  • Gather market intelligence on competitive strategies, policies, and processes regularly.
  • Share the collected market intelligence with the Area Sales Manager to adjust business tactics accordingly.
• 5. Portfolio Quality & Profitability
  • Track overdue accounts daily for the business and ensure timely collections.
  • Intervene to ensure collection on initial overdue accounts in a timely manner.
  • Ensure profitability by applying appropriate pricing strategies and processing fees.
  • Implement cost management initiatives on a timely and accurate basis.
• 6. Organization Process Efficiency
  • Adhere to all processes for both pre and post-sourcing activities.
  • Provide input to the Area Sales Manager for the Sales MIS to improve reporting and operational performance.