Relationship Manager

SupportFinity™; India; On-site; INR 500,000 - 1,000,000; Full time

Job summary

SupportFinity™ is seeking a professional to manage customer relationships and identify business opportunities in India. Responsibilities include conducting market research, maintaining client relationships, and enhancing revenue generation.

The ideal candidate will coordinate with key stakeholders for credit appraisal and ensure compliance with documentation standards.

Responsibilities

• Conduct market research to identify new business opportunities.
• Maintain relationships with key customer accounts.
• Identify new sales opportunities and enhance revenue.
• Structure and restructure deals based on clients' requirements.
• Perform credit assessments and ensure adherence to credit guidelines.
• Complete documentation and CRM updates for compliance.

Job description

Responsibilities

• Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities.
• Participates as and when required in meetings with key customers, promoters, prospective customers to understand customer needs and use that information to propose possible solutions.
• Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth.
• Leverages opportunities to manage complex relationships independently, under the overall supervision of Senior Relationship Managers/Team Leaders.

Revenue Generation

• Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives.
• Targets product/ industry specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager.

Portfolio Management and Deal Structuring

• Works independently and under the supervision of Senior Relationship Managers/Team leaders in structuring and restructuring of deals to ensure they effectively address the clients’ financial requirement.
• Conducts research and collates necessary data for preparing credit proposals in line with customer requirements.
• Coordinates with CAD and other relevant stakeholders to ensure proposals/ approvals are approved and followed up in an efficient and timely manner.

Credit Appraisal

• Credit Assessment and CAM preparation through detailed analysis
• Works in close coordination with key stakeholders from Risk Management to ensure adherence to established credit guidelines.

Documentation and Compliance

• Completes all documentation and CRM updation to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
• Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.