Relationship Leader - Retail Branch Banking

SkillLabs; Odisha; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs is seeking a Relationship Manager to partner with customers through their life cycle and offer 360-degree banking solutions, while being fair to customers and to the bank. Responsibilities include growing wallet share, onboarding new customers, collaborating with internal teams, enhancing portfolio quality, and ensuring branch readiness and infrastructure.

The ideal candidate holds an MBA or a graduate degree with 4–6 years in relationship management or related roles, plus strong

Qualifications

• MBA or graduates with 4–6 years in relationship management or allied roles.
• Strong communication, both oral and written.
• Willing to work with cross-functional teams for on-ground support.
• Able to develop and implement sales and customer relationship strategy.
• Monitor industry trends and partnerships.

Responsibilities

• Build customer relationships across lifecycle and offer suitable products.
• Drive wallet share growth and onboard new customers with 360-degree banking solutions.
• Collaborate with internal teams to offer appropriate products.
• Enhance portfolio quality while following fair banking principles.
• Maintain branch infrastructure and ensure availability of necessary facilities.
• Align with bank values and offer fair products to customers and bank.

Skills

Relationship management

Business development

Team collaboration

Sales strategy

Market sensing

Education

MBA

Graduate

Job description

Key Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills

• Educational Qualification: MBA or Graduates with 4-6 years of experience in the area of relationship management, Business development or allied roles.
• Communication: Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships