Branch Relationship Manager - Retail Branch Banking

SkillLabs; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SkillLabs is seeking a dynamic professional to manage key relationships and drive growth in our banking services segment. You will partner with customers throughout their lifecycle to tailor 360-degree banking solutions and ensure fair dealings with both customers and the bank.

The role requires MBA or graduates with 4-6 years in relationship management or related areas, strong communication, and the ability to coordinate with cross-functional teams to deliver effective sales strategies and

Qualifications

• MBA or graduates with 4-6 years of experience in relationship management or allied roles.
• Proven ability to develop and execute sales and customer relationship strategies.
• Strong communication, both oral and written.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Build service excellence by partnering with customers through their life cycle and offering suitable products.
• Grow wallet share by onboarding new customers with 360-degree banking solutions.
• Champion 360-degree banking with internal teams for the right product offerings.
• Improve portfolio quality while upholding fair practices to customers and bank.
• Deliver customized solutions and maintain branch infrastructure per guidelines.
• Promote fair to customers and bank in all product suggestions.

Skills

Relationship management

Business development

Team collaboration

Sales strategy

Education

MBA or graduates with 4-6 years experience in relationship management

Job description

Key Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills

• Educational Qualification: MBA or Graduates with 4-6 years of experience in the area of relationship management, Business development or allied roles.
• Communication: Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships