Branch Relationship Manager - Retail Branch Banking

SkillLabs; Kamrup Metropolitan; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs in India is seeking a seasoned Relationship Manager to grow wallet share by delivering 360-degree banking solutions. You will partner with customers through their lifecycle, offering suitable products while upholding fairness to the customer and bank.

You will collaborate with internal teams, supervise branch upkeep, and drive portfolio quality through customer-centric strategies. A proactive communicator with 4–6 years in related roles will thrive in this environment.

Qualifications

• MBA or graduate with 4–6 years in relationship management or business development.
• Strong communication, written and spoken.
• Ability to coordinate with cross-functional teams.
• Strategic sales planning and execution.

Responsibilities

• Foster strong relationships with customers and banks to grow wallet share.
• Identify, qualify, and onboard new customers with 360-degree banking solutions.
• Collaborate with internal teams to offer suitable products.
• Maintain branch infrastructure and ensure service excellence.
• Align product offerings with customer needs and compliance standards.

Skills

Relationship management

Business development

Team collaboration

Sales strategy

Customer engagement

Education

MBA or Graduates

Job description

Key Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills

• Educational Qualification: MBA or Graduates with 4-6 years of experience in the area of relationship management, Business development or allied roles.
• Communication: Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships