Relation Manager Relationship officer

Shubham Housing Development Finance Company; Surat; On-site; INR 350,000 - 520,000; Full time

Job summary

Shubham Housing Development Finance Company is seeking a full-time Relationship Manager/Officer in Surat to build strong client relationships and source home loan business. You will guide applicants from application to disbursal, conduct field visits, and coordinate with internal teams to ensure smooth processing.

The role emphasizes meeting sales targets, maintaining high customer satisfaction, and adhering to regulatory standards while working on-site in Surat.

Qualifications

• Customer relationship and service skills essential for building trust and long-term relationships.
• Sales and business development capabilities including lead generation and cross-selling.
• Clear verbal and written communication with the ability to explain financial products simply.
• Basic financial and analytical skills for assessing customer profiles and affordability.
• Strong organizational and time management skills to handle multiple cases.
• Willingness to visit customers, partners and communities in Surat.
• Proficiency with common office tools and quick learning of new applications.
• Graduate-level education; experience in housing finance or banking is an advantage.
• High integrity and adherence to regulatory and company standards.

Responsibilities

• Build and maintain relationships with new and existing customers seeking home loans.
• Guide customers through the loan process from application to disbursal.
• Source business through multiple channels and conduct customer meetings and field visits.
• Explain product features and ensure high levels of customer satisfaction.
• Collect and verify documentation; coordinate with credit and operations teams.
• Track application status and resolve customer queries in a timely manner.
• Achieve assigned sales and portfolio quality targets while following policies.

Skills

Customer relationship

Sales & BD

Communication skills

Financial analysis

Organization & time management

Fieldwork

Office tools

Learning mindset

Integrity

Education

Graduate degree

Tools

Loan processing systems

Job description

Company Description

Shubham Housing Development Finance Company provides affordable housing finance solutions to individuals across diverse income segments, helping them turn their dream of owning a home into reality. The organization focuses on cost-effective products tailored to customers’ needs and financial stability. Shubham has a wide and growing presence, with over 210 branches in 176 cities across 13 states in India. With minimal documentation and easy EMI options, the company aims to simplify the home loan journey and make housing finance accessible for more people. Its mission is to spread the happiness of home ownership by enabling more aspiring homeowners to find their “happy place.”

Role Description

This is a full-time, on-site Relation Manager / Relationship Officer role based in Surat. The role involves building and maintaining strong relationships with new and existing customers seeking home loans, understanding their housing finance needs, and guiding them through the loan process from application to disbursal. The individual will be responsible for sourcing business through various channels, conducting customer meetings and field visits, explaining product features, and ensuring high levels of customer satisfaction. Daily tasks include collecting and verifying documentation, coordinating with internal credit and operations teams, tracking application status, and ensuring timely resolution of customer queries. The role also includes achieving assigned sales and portfolio quality targets while adhering to company policies and regulatory guidelines.

Qualifications

• Customer relationship and service skills, including the ability to build trust, manage client expectations, and maintain long-term relationships.
• Sales and business development capabilities, such as lead generation, field sourcing, cross-selling relevant products, and achieving revenue and volume targets.
• Communication and interpersonal skills, including clear verbal and written communication, active listening, and the ability to explain financial products simply.
• Basic financial and analytical skills for assessing customer profiles, understanding affordability, and supporting credit evaluation processes.
• Strong organizational and time management skills to handle multiple customer cases, documentation, follow-ups, and coordination with internal teams.
• Comfort with local market fieldwork, including visiting customers, partners, and communities in and around Surat.
• Proficiency with common office and mobile productivity tools (e.g., email, spreadsheets, loan processing systems) and willingness to learn new applications.
• Minimum educational qualification typically at the graduate level in any discipline; prior experience in housing finance, banking, or financial services relationship roles is an advantage.
• High degree of integrity, customer-centric mindset, and adherence to regulatory and company compliance standards.