Regional Sales Business Manager - MEAL

Mahindra And Mahindra Ltd.; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Mahindra And Mahindra Ltd. in Mumbai seeks an senior executive with 13+ years of experience across channel sales, customer experience and auto product management to lead end-to-end business delivery.

You will drive channel growth, oversee dealer and team performance, and ensure premium CX while translating market insights into GTM actions.

A strong auto background and ability to handle ambiguity, ownership of outcomes, and ability to build relationships with partners are essential.

Qualifications

• 13+ years of experience across channel sales, customer experience and auto product management.
• Strong dealer and team handling capabilities.
• Background in business management and market insights.

Responsibilities

• Drive channel sales growth and market share in automotive segments.
• Oversee manpower productivity and adequacy at regional level.
• Provide timely insights to Marketing & Sales planning (GTM).
• Manage customer handling for escalations and ensure CX delivery.

Skills

Channel sales

Customer experience

Business management

Relationship management

Delivery ownership

Ambiguity handling

Job description

Select how often (in days) to receive an alert:

Drive overall volume & market Share

Ensure authentic and correct market information flow to all stakeholders

Devise actions based on RCA

Overseeing Manpower Productivity & Adequacy

Provide timely insights to Marketing & Sales Planning (Add - GTM)

CX

Manage end to end customer centricity, and satisfaction

Ensuring customer handling for escalations

Process

Ensure process adherence and corrective action plan implementation at state level

Experience

13+ years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling

Industry Preferred

Auto background (Must) (Auto EV Preferred)

General Requirements

Functional Skills:

Ability to drive business (channel sales specifically)

Ability to understand product technicalities

Behavioural Skills:

Handle ambiguous situations

Unlearn from previous experiences

Take complete ownership of delivery and teams

Understand premium customer segment

Form & manage relationships with peers and channel partners

Display high resilience

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