Regional Manager - Client Servicing -Mumbai

Tradeindia; Mumbai, Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Trade India, Infocom Network Pvt. Ltd. is seeking a Branch Leader in Mumbai to recruit, train and drive a high-performing sales and servicing team at the branch level.

You will manage key accounts, ensure revenue growth, and maintain strong client relationships across the region. Responsibilities include planning strategy, meeting targets, managing renewals, and coordinating with product, support and operations to optimize client value.

Qualifications

• Experience leading a branch sales and service team.
• Proven ability to meet sales, renewals and retention targets.
• Strong relationship management with key clients and stakeholders.
• Ability to upsell/cross-sell and expand accounts.
• Experience presenting to clients and at industry events.

Responsibilities

• Recruit, train and develop a high-performing branch sales/servicing team.
• Drive branch growth and profitability via business strategies.
• Ensure achievement of sales, renewals and retention targets.
• Identify upsell and cross-sell opportunities with existing clients.
• Represent the company at client meetings and industry interactions.
• Build and maintain strong relationships with regional clients.
• Monitor churn risks and conduct periodic client reviews.
• Promote adoption of services and handle escalations as needed.
• Oversee scheduling, time management, and productivity of the team.
• Ensure accurate CRM reporting and share market intelligence with leadership.

Skills

Branch leadership

Sales strategy

Key account management

Client relationship management

Upselling & cross-selling

CRM reporting

Team coaching

Tools

CRM software

Excel/Reporting

Job description

We, Trade India, Infocom Network Pvt. Ltd., is one of the largest and oldest B2B E- Commerce platforms that connects buyers and suppliers to create a customer driven global value chain of MSME's. Our Organization boast a substantial presence across India with thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market and our dedicated team comprising of highly skilled over 1600+ professionals, is the driving force behind our success.

Branch Leadership & Business Growth

• Recruit, train, and develop a high-performing sales and servicing team at the branch level.
• Drive branch-level growth and profitability by planning and executing business strategies.
• Ensure achievement of sales, renewals, and retention targets assigned by management.
• Identify opportunities for upselling, cross-selling, and account expansion with existing clients.
• Represent the company at key client meetings and industry interactions.

Client Servicing & Key Account Management

• Build and maintain strong, long-term relationships with key clients in the region.
• Act as an escalation point for high-value or critical accounts to ensure resolution and satisfaction.
• Monitor client usage and proactively identify risks of churn, taking preventive measures.
• Conduct periodic review meetings with clients to reinforce value delivery and strengthen partnerships.
• Promote adoption of new services, features, or offerings to maximize client value.

Team Leadership & Development

• Lead, coach, and motivate the branch team through field training, regular feedback, and performance reviews.
• Set clear goals for team members and ensure alignment with organizational objectives.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Provide ongoing guidance to improve sales effectiveness, negotiation skills, and client engagement.

Operations & Reporting

• Oversee scheduling, time management, and productivity of the branch team.
• Ensure accurate reporting of client interactions, renewals, upselling activities, and sales metrics in CRM.
• Share timely performance updates and market intelligence with senior management.
• Maintain compliance with company policies, processes, and service standards.

Additional Expectations

• Stay updated with industry developments and competitor strategies to maintain a competitive edge.
• Collaborate with internal departments (product, support, and operations) to enhance client experience.
• Drive branch-level initiatives for process improvement and business efficiency.
• Take ownership of both revenue growth and client satisfaction in the assigned territory.
• Perform any other duties or responsibilities assigned by management from time to time.