Regional Lead, Workplace Experience Lead

JLL; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru seeks a Regional Lead for Workplace Experience to shape and advance hospitality‑led, human‑centred services across a region. You will partner with cross‑functional teams to design and deliver experiences that drive engagement, productivity and wellbeing.

The role emphasizes digital delivery, standardization, and measurable value, with oversight of budgets and service levels across multi‑site operations.

Qualifications

• Bachelor’s degree.
• Eight+ years in hospitality soft services, facilities management, workplace experience, or operations.
• Experience leading workplace experience or hospitality‑focused programs in complex, multi-site environments.
• Proven ability to build strong partnerships and influence stakeholders across multiple functions and levels.
• Strong analytical and financial acumen, with ability to assess situations, interpret data and develop practical solutions quickly.
• Excellent verbal and written communication skills, with senior stakeholders and broader teams.
• Demonstrated ability to lead teams through change, standardization and service improvement initiatives.
• Strong interpersonal skills with a highly collaborative approach.
• High level of integrity, initiative and sound judgement.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Visio, Outlook and Access.

Responsibilities

• Build and deliver regional workplace experience strategies that elevate employee and guest experiences.
• Partner with account leadership and internal stakeholders to grow, standardize and scale programs and services.
• Collaborate with sales, solution development, consulting, technology, facilities, engineering and sustainability to align strategies with objectives.
• Lead regional consistency in hospitality-driven services across reception, guest services, amenities and events.
• Apply a digital‑first and human‑centric approach to workplace services and delivery.
• Develop business plans to improve engagement, productivity and cost efficiency.
• Establish clear goals for workplace experience teams and monitor performance against budget.
• Contribute to product development and workplace enhancements through operational insight.

Skills

Stakeholder management

Leadership

Analytical thinking

Communication

Collaboration

Change management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Summary

The Regional Lead, Workplace Experience Lead is a strategic leadership role responsible for shaping and advancing workplace experience programs across a defined region. This role partners closely with cross-functional teams to design and deliver hospitality‑led, human‑centric and digitally enabled workplace experiences that support employee engagement, productivity, wellbeing and business performance. The role helps create value through lasting partnerships, leads with a service mindset and contributes to JLL’s purpose to shape the future of real estate for a better world. The role also reflects JLL’s commitment to teamwork, ethics and excellence, while helping teams deliver sustainable outcomes and memorable workplace experiences.

Key Responsibilities

• Build and deliver regional workplace experience strategies that elevate employee and guest experiences.
• Partner with account leadership and key internal stakeholders to identify opportunities to grow, standardize and scale workplace experience programs and services.
• Collaborate with teams across sales, solution development, consulting, technology, facilities management, engineering and sustainability to align strategies with business objectives.
• Lead regional consistency in hospitality-driven services, including reception, concierge, guest services, community management, amenities, wellbeing, food services, and meetings and events support.
• Apply a digital‑first and human‑centric approach to workplace services, programs and service delivery.
• Develop business plans that improve employee engagement, increase productivity, reduce cost, mitigate risk and create measurable value.
• Establish clear and achievable goals for workplace experience teams and support strong performance against service, team and budget objectives.
• Contribute to product development and workplace enhancements through regular operational insight, feedback and collaboration.
• Strengthen service delivery through training, coaching and story telling that inspires high standards and a culture of exceptional service.
• Foster mutual trust, respect and collaboration across teams, while promoting sound judgement, integrity and effective decision making.
• Monitor service performance, including third‑party vendor performance related to soft services delivery.
• Proactively identify risks, elevate issues appropriately and support a culture of continuous improvement and innovation.
• Ensure clear communication of expectations, objectives and service standards across the region.
• Perform additional duties as required.

Required Qualifications

• Bachelor’s degree.
• Eight or more years of experience in hospitality soft services, facilities management, workplace experience, or operations.
• Strong experience leading workplace experience or hospitality‑focused programs in complex, multi‑site environments.
• Proven ability to build strong partnerships and influence stakeholders across multiple functions and levels.
• Strong analytical and financial acumen, with the ability to assess situations, interpret data and develop practical solutions quickly.
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with senior stakeholders and broader teams.
• Demonstrated ability to lead teams through change, standardization and service improvement initiatives.
• Strong interpersonal skills with a highly collaborative and relationship‑driven approach.
• High level of integrity, initiative and sound judgement.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Visio, Outlook and Access.

Preferred Qualifications

• Experience in workplace strategy, commercial real estate, employee experience, or integrated facilities management.
• Experience designing or leading hospitality‑led workplace programs across regional or global portfolios.
• Knowledge of service delivery models, amenity strategy, community building and workplace activation.
• Experience developing customer experience training plans and service excellence programs.
• Familiarity with digital workplace tools and technology‑enabled service delivery.
• Experience working in matrixed organizations and partnering with cross‑functional business teams.
• Understanding of sustainability, wellbeing and inclusive workplace practices that support long‑term business outcomes.