Regional Facilities Manager

jll; Bengaluru; Sur place; INR 1 500 000 - 2 100 000; Plein temps

Résumé du poste

JLL in India seeks a Regional Facilities Manager to oversee end-to-end operations for offices in Bengaluru, Mumbai and Gurgaon, delivering an exceptional workplace experience.

You will lead teams, manage site operations, sourcing, procurement and financial decisions, and ensure safety and compliance while liaising with the client and JLL teams to sustain service excellence.

Qualifications

• Experience leading and developing large teams in facilities management.
• Strong ability to manage end-to-end operations and drive service delivery.

Responsabilités

• Leadership & Team Management: build high-performing teams and mentor staff.
• Operations: develop SOPs, ensure smooth procedural implementation and reliable service delivery.
• Sourcing & Vendor Management: manage vendor contracts, procurement activities and value delivery.
• Client/Stakeholder Management: maintain relationships with the client and align programs with priorities.
• Quality Management: implement quality assurance protocols and monitor performance against standards.

Connaissances

Leadership

Team Management

Operations

Budgeting

Vendor Management

Description du poste

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional Facilities Manager

Workplace Dynamics

OVERALL ROLE

This role oversees the end-to-end operations within the assigned portfolio of India, covering offices in Bengaluru, Mumbai and Gurgaon. The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric, engagement-focused activities. Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions-all aimed at achieving operational excellence while ensuring safe working practices in all aspects.

This role serves as the primary liaison between the client and the JLL team for workplace activities. It supports account initiatives by ensuring consistent implementation of operational excellence and service delivery. A key part of this role is fostering engagement and collaboration with other regions and local JLL teams as needed, interacting with various lines of business and occupants to provide an exceptional service experience.

CORE RESPONSIBILITIES

Leadership & Team Management:

Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team's success means your success

Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development

Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1's, follow ups and oversight will allow you to manage your team's workload

Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE's and HR to effectively resource and build workforce planning and succession plans for our teams and vendors

Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Operations:

Further development of SOP's and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery

Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key

You'll play an important role in supporting the delivery of major/minor works projects and associated moves / changes are done in accordance to the guidelines set by our Client

Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country's financial operations are meeting or exceeding targets

Educating your team on compliance with JLL and our Client's H&SE (health & safety environment) and Risk Management policies and procedures

A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency

Reporting, analysis, data driven decisions will be your core skillset, you'll be confident and well informed when conducting presentations

Sourcing & Vendor Management:

Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client

Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised.

Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities

Ensure vendors performance is managed, and all services are delivered as per the contract

Client/Stakeholder Management (in support of the Account Executive)

Develop and manage Client relationships, ensuring that programs and projects implemented are aligned with Client's vision, priorities and targets

Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client

Quality Management

Develop, implement, and maintain quality assurance protocols