Workplace Experience Lead

Jones Lang LaSalle, Inc.; Mumbai; On-site; INR 550,000 - 750,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai, India, is seeking a Facilities Manager to lead soft services within the facilities management department, shaping the workplace experience strategy and coordinating with vendors to meet client expectations.

The role emphasizes overseeing housekeeping, pest control, plants, and coffee vending operations, implementing SOPs, and ensuring adherence to regulations while driving high standards across on-site services.

Qualifications

• Experience in facilities management or workplace services.
• Familiarity with EHSS guidelines and vendor management.

Responsibilities

• Responsible for overall soft services of the Facilities management department.
• Own and evolve the workplace experience strategy and vision, implement workshop, events, unwind and initiative to meet and exceed client’s expectations
• Lead and develop the workplace experience through feedback, recognition and regular catchup with team and members
• Host and connect with team to align priorities and energize team members to focus on their goal
• Manage vendor alignment and relationships, embedding hospitality focus standard across soft service to ensure and strengthen the operational service
• Responsible for ensuring that the operations of all the vendors like housekeeping, pest control, Plants vendor, Coffee vending Machine etc department confirm all applicable standard operating procedure and comply regulations wherever applicable
• Resolves high-impact issues/escalations with empathy and precision
• Follow and implement EHSS in all services wherever applicable.
• Responsible for visitor management system, ensuring all expectations are always met.
• Responsible for workplace services are top notch for the clients
• Conduct regular walkthrough of key zones in the entire site – Lobby, receptions, workstations, common passage area, pantry, café, washrooms
• Responsible for preparation & Tracking of the stakeholders PO and tax invoice, inventory for material with respect to Housekeeping / Pantry services and soft services equipment’s.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Duties and Responsibilities

• Responsible for overall soft services of the Facilities management department .
• Own and evolve the workplace experience strategy and vision, implement workshop, events, unwind and initiative to meet and exceed client’s expectations
• Lead and develop the workplace experience through feedback, recognition and regular catchup with team and members
• Host and connect with team to align priorities and energize team members to focus on their goal
• Manage vendor alignment and relationships, embedding hospitality focus standard across soft service to ensure and strengthen the operational service
• Responsible for ensuring that the operations of all the vendors like housekeeping, pest control, Plants vendor, Coffee vending Machine etc department confirm all applicable standard operating procedure and comply regulations wherever applicable
• Resolves high-impact issues/escalations with empathy and precision
• undefined
• Follow and implement EHSS in all services wherever applicable.
• Responsible for visitor management system, ensuring all expectations are always met.
• Responsible for workplace services are top notch for the clients
• Conduct regular walkthrough of key zones in the entire site – Lobby, receptions, workstations, common passage area, pantry, café, washrooms

• Responsible for preparation & Tracking of the stakeholders PO and tax invoice, inventory for material with respect to Housekeeping / Pantry services and soft services equipment’s.

On-site –Mumbai, MH

48

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