City Lead

JLL; Bengaluru; Vor Ort; INR 1.250.000 - 2.000.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated in Bengaluru invites a Work Space Lead to drive end-to-end occupant and guest experiences across the portfolio, focusing on human-centric service delivery and safe, compliant operations.

You will lead the Workplace Experience Team, collaborate with GRE client teams and partners, and implement technology-driven improvements to raise service levels and drive delight for occupants and stakeholders.

Qualifikationen

• Excellent verbal and written communication skills required.
• Experience in workplace/occupant experience preferred.
• Ability to lead teams and manage stakeholder relationships.

Aufgaben

• Oversee end-to-end occupant and guest experience within the portfolio.
• Lead the Workplace Experience Team and manage site operations, service contracts, sourcing, and procurement.
• Engage with GRE client teams, security, amenities, landlords, and occupants to deliver outstanding service.

Kenntnisse

Excellent verbal and written comms

Jobbeschreibung

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work space lead

Work Dynamics

What's this job involves

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of the service delivery, workplace activities need as human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do.

The role acts as point of contact for the client Global Real Estate ("GRE") client team regarding Workplace activities of all buildings at City Level and supports account initiatives by driving consistent implementation and delivery. A key aspect of this role is engagement, interfacing not only with GRE, but also other service partners such as Security and Amenity Services, with Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

• Develop existing and bring in new talent and capabilities into the Workplace Experience Team
• Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
• Develop an active and visible Workplace Experience Team
• Ensure there is a highly proactive, responsive, dynamic and agile team

Client/Stakeholder Management (in support of the Country lead)

• Pro‑actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management:

• Actively encourage an environment that supports teamwork, co‑operation, performance excellence and personal success
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and onsite Vendors

Operations Management:

• Ensure the delivery of all operational requirements as per the client scope of works across site
• Develop and implement operational procedures and performance measures to ensure
• simplification and accuracy of work methods, reliability of systems and consistency
• Support Regional initiatives such as user experience programs, JLL system roll‑outs, regional
• training programs/workshops and other initiatives as appropriate, through driving
• implementation and consistency across the Region
• Drive Client specific initiatives such technology roll‑outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times
• to achieve good financial management.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management
• policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores Hire, attract and retain a team of top talented
• employees and to ensure company standards are met Review and spot-check
• suppliers/service providers performance to ensure contractual obligations are delivered
• Resolve user's complaints and concerns with solutions and follow up
• Manage Vendor Contract database to ensure they are up to date at all times
• Manage vendor procurement processes and ensure timely contract execution, negotiation, including
• preparation of tender documentation and preparation of contracts in accordance with
• agreed guidelines
• Generate reports and conduct presentations as per the service delivery requirements and
• overall account management
• Coordinate churn work and minor project works requested by users
• Support with critical out-of-hours issues & participate as a key team member in responses to
• emergency situations
• Responsible for monitoring and managing staff performance with criteria set in Individual
• Performance Management
• Resolve user's complaints and concerns with solutions and follow up

CANDIDATE SPECIFICATION - KEY SELECTION CRITERIA

Ideal Experience

• - Excellent verbal and written communication skills as well as presentation